Chase Bank

Mar 31st, 2024

Jan 18th, 2024

I have been a customer for 20 years and in the past the service was very good, but for about 8 years it has been very bad, they are not in the office, today I went to the bank I asked the teller if I could talk to someone from the bank He told me no, maybe in half an hour or an hour, but at that time do they close? It's 4:35 pm it's incredible how there are people who don't care what they do because at Less could help you with kindness, I will change banks for you, what a shame that in a once great institution there are people with so little desire to work
Aug 13th, 2023

Manager Joselyn never there, assistant manager Stephanie always out on lunch/personal stuff/sick. Rush hour 12 pm only 1 teller nobody in charge
Aug 10th, 2023

Ive been living in the Bryan Mawr area for 20years. Back in 2014 I opened my first account with chase while I was still in high school. Naturally since this is the closest branch Ive relied on the bankers and service from this location. Ive never had any complaints but today I want to recognize a banker that has been there as far as Ive noticed for a bit of time now. Jocelyn Williams was the banker I had the pleasure of interacting with and I truly want to give her my thanks and gratitude. She was excellent. So mindful, caring, understanding and patient to say the least. I only had about a 15-20 minute timeline until I had to get to my job in white plains and she fixed my situation, set me up for success and even provided me with advice and the steps I should take next to repair my credit. My credit had nothing to do with what I was even in there for so how she was able to fit that into a 15-20 minute window was just the cherry on top. The moral of the story is that Jocelyn was an absolute superstar and it calms me to know I have someone who provides such excellent service at the location I choose to call my branch. I would highly recommend anyone who reads this whom is deciding whether or not to bring there business to this location to ask for Jocelyn Williams her service and the pride she takes in her work is impeccable!
Feb 27th, 2024