Yonkers Honda Service Center

So I have now leased my 2nd vehicle and probably won't be coming back. I was more than satisfied with my last salesperson for my 1st vehicle, but this time I don't fully feel the same. She was great in person, very sweet and seemingly genuine, but apparently, things were left out of the description of my vehicle that were important to me. I came to see the vehicle (CRV) in the evening. The vehicle I test drove had privacy windows in the rear. I just came from driving an HRV with privacy windows. So I wouldn't think that mine would've arrive without them. I picked up my vehicle at night so again I didn't realize that the vehicle didn't have them. Honestly I didn't realize until the 1st time I went shopping for my groceries that everything was exposed to everyone. I waited until my 1st maintenance appt to ask about them and was told that I needed to speak to the salesperson who sold the car to me. I went upstairs to look at the other CRVs, all had the window tints, and the gentleman upstairs was even confused as to why mine did not. The answer I received after waiting a while from the saleswoman was that my particular model stopped coming with the privacy window, which again makes 0 sense as I haven't seen one CRV without the windows. In the showroom, on the road anywhere. My car was brought in new and it seems like it just wasn't added. First I was asked am I sure they were not on my window as if I don't know what a tint looks like, then I was made to verify with 2 different people that what I was saying was true and then told my car doesn't come with it. None of it makes sense and it's not safe for women with children to be able to see directly into the vehicle. It's not safe for anyone with items that anyone can see exactly what you have in the car. Older vehicles have it but my 2024 does not... none of this makes sense
Apr 10th, 2024

Apr 5th, 2024

Mar 31st, 2024

I am a Yonkers resident and this is the very first time that I use the Yonkers Honda Service Center. To present, my experience here is extremely underwhelming and less than positive. I had a scheduled 2:45pm appointment slot time (important later on). First, the signage for the Service Department is easy to miss. Then, you drive into a garage basement type setting with a large gate. This only concerned me because I own an Odyssey with a large Thule Roof Box mounted on top and was worried about clearance. I barely cleared the garage door. Then, as an industrial garage basement set up type of building , you have all sorts of electrical tubing and metal piping mounted onto the ceilings. There was also multiple large pallets (about 5 in total) of plastic wrapped tires stacked about 6-7 tires high in the same roadway you need to drive through to get to the actual vehicle service check in area. Thankfully there was no other oncoming vehicle as this service roadway area is a narrow 2-way serving both as a single entrance and exit. From there, I saw 2 employees where youre supposed to stop your vehicle just standing around. They didnt approach my vehicle and left me there waiting for approximately maybe 3-5 minutes until another older man came with a tablet who didnt announce himself or address me at all, took pictures of my minivan, asked me for my key fob and just pointed toward double glass doors and stated go to Desk 3. No customer service skills whatsoever, but ok, moving on Next, as directed, I go to Desk 3. Guess what? No one was there. The way the cubical type of desks were set up, youre not really seen if seated. As such, I opted to stand in the corridor to be seen waiting. There were service desk personnel at Desks 2 & 4. It took almost 5 minutes of standing there before the man at Desk 2 addressed me from his desk (no, he didnt get up). He stated that he would page the missing man from Desk 2 and for me to take a seat and wait for him. I then waited for another 5 minutes before the missing Desk 3 representative showed up. Although he was professional and courteous, his opening statement to me was I didnt realize I had anymore appointments today. (No apology or explanation was given) I advised him that I had only made the appointment that morning about 4 hours prior. He simply replied, Oh, well that explains it. So at minimum, there appears that there was zero effective communication between the young lady who I made the appointment with this morning at about 11:00am OR the serviceman who I gave my minivan to upon arrival check in TO the service check in man at Desk 3. Moving on After I was done the man at the Desk 3 check in, he directed me to take a staircase to the first floor to the waiting area. Apparently, there is an elevator available in this area to take you from the vehicle check in area in the basement to the waiting area on the first floor, but it was not advised or offered. I didnt even see it until I left. Now I do not have a problem with walking or taking a staircase in the slightest. However, all that crossed my mind was how does this facility expect anyone elderly or someone physically challenged to simply hike up that staircase? Now the waiting area is completely outdated. Not to mention they have chairs sporadically all over the entire 1st floor in different sections. They use round tables for customers to wait for their cars. Not very space efficient, but it was something. No high top desk sitting areas with outlets for you to set up a tablet or computer to multitask and make the most of your time while waiting. As I cannot speak for the womens bathroom, but the mens bathroom was a single room toilet for a multiple zone customer waiting area that could easily accommodate 30-40 people. Completely unrealistic configuration. This was my experience today in the 2.5 hours I was there for a simple oil change. This in itself wasnt too bad.
Apr 1st, 2024

Thanks for Exceptional Service from RJ,I wanted to take a moment to express my sincerest gratitude for the exceptional service you provided during my recent Honda appointment. Your dedication to ensuring a smooth and satisfying experience truly exceeded my expectations.From the moment I arrived, your professionalism and attention to detail were evident. You took the time to listen to my concerns and address them with care and expertise. Your thorough explanation of the service process and proactive communication throughout the appointment put me at ease and instilled confidence in your abilities.Not only did you complete the necessary work efficiently, but you also went above and beyond to ensure that all aspects of my visit were taken care of. Your commitment to customer satisfaction is truly commendable and greatly appreciated.It's rare to encounter someone as dedicated and passionate about their work as you are, RJ. Your exceptional service has undoubtedly made a lasting impression on me, and I will not hesitate to recommend your services to others in need.Once again, thank you for your outstanding support and professionalism. I am incredibly grateful for everything you've done, and I look forward to future interactions with you and the team at Honda.Warm regards,
Mar 30th, 2024