Military AutoSource Corporate

I'm gonna rate this process from beginning to end. Initial Build, Purchase, and Flexibility: In MAS Netherlands, Steven was an absolute gem and quick problem solver with me purchasing 2 vehicles in the last 2 years. I Couldn't be any happier than when I do business with him, he's excellent. Delivery Coordination & Updates: I'm going to approach this from a non-negative standpoint in this edit. I wanted updates regarding my vehicle because the pickup location was 60 miles from home of record and it was difficult finding someone to drive me during work hour and my evening hours are spent in meetings for Skillbridge. This logistical issue meant I need more information than MAS was typically used to giving so I could plan this out and meet all of my commitments. A recommendation is that a passive website fix could emulate the entire process-update-counter like when ordering online at Dominoe's Pizza. Just have it lay out all the steps that need to occur and what we need to do as the customer (with detailed comments enabled). I do not know what the workload volume is as a delivery coordinator, but this tool could have been helpful for them to just update with comments on "what is happening" and I can log in and check it. While I know something similar exists already on the MAS site, its needs a heavy revamp that could: 1. Allow customers to need coordinators less on the phone and follow along with the process more closely (none of the issues I encountered had a place to be shown to be passively through my account). 2. Will allow the delivery coordinators to work more diligently without myself, and likely other customers, calling to ultimately interrupt the workflow. Final Delivery: We busted the original delivery window due to internal paperwork delays, but MAS was gracious enough to cover the cost of a taxi to meet the final delivery. Sarah & Kevin at MAS (New York Office) were really helpful in the last few days to soothe my initial frustrations with the process, but I've come to understand and accept it was mostly a process issue (see recommendation). Overall, I am in love with the truck and the great price I was able to secure with MAS for a custom build.
Feb 22nd, 2024

BUYERS BEWARE!!! 13 months and $30k later, I still do not have my vehicle. The salesman was great but the company itself is set up to prevent customers from getting information. After they received my money, my account was transferred to a lead delivery coordinator, she has acted as a roadblock to information and progress from day one. This company has by far has the worst communication I have ever experienced. When I would call to get an update to receive my documents to pick up my car from the dealer, I was only met with lies/excuses. I was told over and over again that the documents have been mailed out with "overnight" shipping but that is a lie, and they will do standard shipping which keeps pushing back my pick up date. Do not trust this organization, I don't know how they're allowed to sell out of the Exchange.
Dec 4th, 2023

Horrible place of business they sold me the wrong model which we signed for on buyers contract and when I called them out on it they blamed Chrysler and offered me $200. Followed with a its not our fault and have since stopped responding to me. Another money grab dealerships from my experience
Sep 9th, 2023

6 months ago I ordered a new truck through Military Autosource. They bill themselves as being for the military and an easy alternative to buying at a dealership. This is untrue 1. The salesperson lied about the features of the truck. 2. When I attempted to cancel the order because of the lie, they kept $2300 of my deposit. Because of this, I agreed to take the truck as-is. 3. I was handed off to the NY Staff to arrange delivery. The NY staff NEVER answer the phones and only answer emails with short and uninformative emails. 4. I had to arrange delivery on my own with the dealer. 5. Now the title is missing and I cant register the truck because the paperwork wasnt processed correctly. 6. Out of 26 days of ownership, the truck has been in the shop 13 days and is still not working properly. 7. The customer service line has not been answered by a person since I began calling in June, nor have my calls been returned. 8. Repeated requests to speak with a manager or person to assist have been ignored. These people dont give a damn about the military or making things right, they only want your money. Please share with everyone you know. @military_autosource is a terrible business and should be avoided at all costs! Dont fall into this trap!! #military_autosource #navyexchange
Oct 5th, 2023

From my own experience, the pricing and selection of vehicles were adequate but the customer service is what fell short. The particular sales rep (from Okinawa, Japan - Camp Foster branch) that I worked with not only sent me late information, but incorrect information which costed both money (initial down payment) and time. In the end, I made the decision to cancel my order and not proceed with the vehicle. The process needs to be fully explained to customers before or OMSC should provide continuous updates/guidance between the order/initial down payment and delivery date. In addition, sales representatives need to be better trained on handling customers and sensitive information - this can easily lead to mishandling or theft of personal information which will bring more discredit and distrust in the company. Overall, extremely unhappy and disappointing service.
Oct 1st, 2023