Broadview Federal Credit Union

Truly a cheap and messed up company that couldn't care less about loyal members/customers of over 7 years, wouldn't recommend this pathetic company to anyone. Go to another credit union or bank
Oct 23rd, 2023

Absolute incompetent Leadership. Management team should be replaced !
Jun 15th, 2023

Took part of a day but got an auto loan finished in one afternoon
Jul 22nd, 2022

I used to love this bank. Thought they were very helpful and an overall a great company. Until I had my first issue. I'd had an accidental automatic charge that was refunded by the company that did it, but that triggered a 20 dollar overdraft that created issues with the account being in negative. I spent weeks on the phone while at work trying to resolve the issue in ways suggested by the employees that involved multiple trips driving to the bank after work...a very long drive for me, and downloading the banking app. Eventually one employee was able to correctly instruct me on how to deposit to the restricted account after hours, and then informed me that I wouldn't have access for another 6 months. I've never spent so much time on the phone and had so little help, or have been instructed to take so many different detailed steps that didn't work with their system and were never going to. The staff is polite but completely unable to help or to do anything extra to try. Ultimately I've wasted hours holding and driving to try deposits as instructed that were never going to work and I did not receive help. Will never bank here again, and feel lucky that I wasn't faced with a more serious issue. The benefits of using a local credit union at least for me were just exceptionally negated.
Feb 21st, 2022

Thought I was calling my near by branch to ask a quick question, wrong!!! I was put into the automated system for the run around. Ive been in the bank and I cant believe that they are too busy to take calls to provide excellent customer service. Disappointed!!!
Aug 22nd, 2021