Vanderbilt

Dear Aaron,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience and any confusion regarding our pet policy.At Vanderbilt, we strive to be transparent and accommodating to all our guests. We understand the importance of clear communication, and we apologize if there was any misunderstanding regarding our pet-friendly policy.We'd like to clarify that while we do welcome dogs in our Hotel Suites, we regretfully are unable to accommodate other types of pets at this time. We understand that this may not align with your expectations, and we apologize for any inconvenience this may have caused.To address your concerns, we will take immediate steps to clarify our pet policy on all our platforms and ensure that future guests have a clear understanding of our guidelines. Additionally, we welcome any further suggestions or feedback you may have.Once again, we apologize for any inconvenience this may have caused, and we appreciate your valuable input. If you have any further questions or concerns, please don't hesitate to reach out to us directly.Sincerely,Natassia SpiegelHotel General [email protected] ext.203

Dear Melissa,Thank you so much for your glowing review of your recent stay at Vanderbilt! We are thrilled to hear that you had such a wonderful experience with us and that our staff made your stay exceptional. Providing impeccable service and ensuring our guests feel at home is our top priority, and we're delighted that you found your room to be spotless, spacious, and inviting.We're also pleased to hear that you enjoyed our on-site amenities including our state-of-the-art fitness center and dining at Juniper Restaurant. It was a pleasure having you as our guest, and we can't wait to welcome you back for another memorable stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warm regards,Natassia SpiegelHotel General [email protected] ext.203