NVR Mortgage Finance Inc

TERRIBLE experience with NVR. Would never recommend this company to anyone! Do yourself a favor and go with someone else to make this process much easier for you, the buyer.
Jun 15th, 2021

My experience with NVR Mortgage was nothing short of a complete disaster. From the very beginning of my home-buying journey, I had an inkling that things might not go smoothly. Little did I know just how bad it would get. I would like to preface this by stating if you are a consultant or have worked as a consultant in the last two years, you will get denied by NVR. They are a super, super conservative lender and they will drag your loan process for months because they are too timid to reject people. Communication was the first red flag. It was virtually non-existent. I often had to reach out to them multiple times to get a response, and when they finally did reply, the information provided was often incomplete or contradictory. It felt like pulling teeth to get a straight answer from anyone at NVR Mortgage. The staff, or lack thereof, was another major issue. They seemed disinterested and unprofessional. I encountered unhelpful and even rude individuals throughout the process. It was as if they had no concept of customer service, let alone the significance of purchasing a home. I provided them feedback on how they can improve, in which, the mortgage officer started to get upset at me. As a first time homebuyer, I was lost through the entire process and had to research on my own. But perhaps the most unforgivable aspect of dealing with NVR Mortgage was the sheer incompetence that permeated every step of the process. Errors and delays were the norm, not the exception. My loan documents were mishandled, leading to critical mistakes that caused unnecessary hold-ups. The entire ordeal dragged on for far longer than it should have due to their blunders. They harassed my employers and I everyday for three weeks. I was denied two days before closing by their incompetent staff, and their reasoning: a pay increase I received this year, which was absolutely absurd. To anyone considering working with NVR Mortgage Company, my advice is simple: run, don't walk, away from them. The stress and headache they will cause are not worth any potential savings or convenience. There are far better and more reputable mortgage companies out there, and NVR Mortgage is certainly not one of them; NVR is an embarrassment. This was a harrowing experience that I wouldn't wish on my worst enemy, and I strongly advise anyone to steer clear of this company. It is quite unfortunate that Ryan Homes is associated with NVR. Perhaps they should look at other lenders to work with.
Oct 21st, 2023