Crystal Run Healthcare Urgent Care Center

My children receive services here, always amazing customer service caring staff kind patient and informative doctors who always go above and beyond to fulfill patients' needs and follow up with you as needed assuring your taken care of. Always provided with a great experience here highly recommend!
Jan 10th, 2024

I went to Crystal Run Heathcare in West Nyack this evening. I looked online and saw they closed at 8pm but I also called to verify what time urgent care was open till which was told 7:30. I got there around 7:10 and was told that urgent care was on pause? One of the ladies at the desk went in the back of urgent care to see if they could see me being I was bleeding pretty bad and it wasnt 7:30 yet. Natasha came out of the urgent care area and loudly informed me that I will not be seen because urgent care is on a pause. I told her I dont know what a pause means and I am willing to wait. She went on telling me that they are no longer seeing and patients tonight and that they only have one provider and four patients waiting to be seen and how this poor provider is a human being not a robot and cannot see everyone. Well Im a human being and showed up to urgent care for help well before they closed and I was turned away because they are on a pause? Sounded like a whole lot of nonsense and Natasha was not a very nice person and became very hostile when I brought my voice up to the same level an attitude as hers. It seems she cannot control her temper . Im sure you have all that on video, management should review and see how patients are being treated. Very unprofessional, urgent care is usually a place that you can be seen and cared for, that is not what happened here. Very sad
Dec 3rd, 2023

I found the experience to be highly inept and medically unprofessional. It became evident that if you visit near closing time, they will rush you out without providing proper care. In fact, they hurried me out so quickly that I was not given any discharge paperwork. It appears that this Urgent Care facility may primarily operate with the intention of referring patients to their own doctors and generating business for them. ***Updated 7/14/2023*** I did email you at that email, and I am still waiting for a response and also still waiting for the discharge papers that I should have received on 7/2/2023. I sent an email on 7/5/2023 and 7/13/2023... SO you asked to be emailed but still have not contacted me.
Aug 9th, 2023

Great service
Aug 6th, 2023

Jun 27th, 2023