Home Services at The Home Depot

William B. _{on Google}

Apr 13th, 2017

Worst gutter installation ever! It should be NEGATIVE 10. THREE Months later STILL NOT DONE! I have enjoyed multiple "I'm Sorry", "Its not my fault", " someone else did it", " we have to reschedule", "I don't have the right materials", "I was told something else", " we can't find your order", "your order is pending", "this is not not your house", " we can't find your information" I Am justing doing what I was told", that I can't begin to express my frustration. To be such a big company, NO ONE has any idea what the other is doing. William J. Sullivan is the installation manager and he doesn't know where his employees are. if the job was started or completed and neither does Homedepot. I initially asked how long this project will take. I was told 2-3 weeks to begin. First, they had to verify that I lived in my house. They searched the wrong property, then asked me for a deed which I provided. Then, they asked me if I have anything else to verify it my house. What more do you need other than a deed WITH MY NAME ON IT? Then they did not call for a month to schedule. I called them and was told the order was pending. Pending what?? Then they rescheduled. Then we don't have the correct order. Then I can't make it. Then my truck broke down. Then HOMEDEPOT calls to apply a warranty for a job that wasn't even started. Then we FINALLY schedule for Saturday at 1:30pm (3 MONTHS LATER) AND THEY SHOW UP AT 8:30 AM!! WHO IS RUNNING THIS OPERATION!! TO BE CONTINUED.......