Flagstar Bank

Jan 11th, 2022

To Whom It May Concern, My name is Tracy Greico and I have been a customer of NYCB/Roslyn Savings for about 20 years. Recently, my debit card expired and I was not notified by the bank (mail or otherwise). I went into the West Babylon branch and was taken care of by Anna the customer service agent that is stationed there. Anna is a very warm and caring individual who took care of the situation and ordered me a new debit card. Anna was kind, courteous, and was very apologetic. I was supposed to be called by the bank when my card arrived (approximately 10 business days). The bank did not call and it was longer than 10 days, so I decided once again to go to the branch. Once again I was serviced by Anna. My card was at the bank, but I never received the call. Once again, Anna came to the rescue. Normally, under the circumstances when a business does not conduct themselves professionally, I loose my patients, but Anna has such a WONDERFUL disposition and kind nature, I could not be angry with her or the bank. You are EXTREMELY fortunate to have a customer service agent such as Anna. She took the time and helped me to set my new pin number and correct a bad situation. Please make sure that when considering raises and promotions you consider Anna. She is an asset and has qualities that make her an outstanding employee. Tracy Greico
Nov 25th, 2018

I have recently moved into West Babylon and the 1st day I walked into the bank I was talking to Barbara and Anna and immediately they helped with everything and treated me like family it's a wonderful feeling to walk into a place were people treat you like they know you a long time they are wonderful ladies and have gone above and beyond for me and any help that I needed they were there for me thank you so much Barbara and Anna for all your help It's truly a pleasure to walk into that bank
Aug 24th, 2017