Teachers Federal Credit Union

Mar 16th, 2024

(Edit:) My phone-line just got disconnected, (06/04/21) but my help on the phone was very polite, helpful and knowledgable! I didn't want his help to go unnoticed. (I think his name was Jack?) Either way I'm very satisfied with this locations help inside and over phone :) What a great company with a building of wonderful people. Great job guys! Mary was so incredibly kind and helpful! She did a great job and was very fast and efficient with her work. I couldn't have had a more pleasant banking experience then what I had with her. I'm very grateful to TFCU for hiring such a great employee who does such a good job.
Mar 17th, 2022

I bank with another company. The ATM usually works well here.
Oct 9th, 2020

Wading River Teachers Federal Credit Union. Me and my husband contacted the bank today to discuss our bank account. We spoke to one of the staff who in the middle of our conversation decided to tell me that they had to stop any further financial information over the phone. If she was not able to offer information why say, How can I help you? Once my husband spoke to the boss she continually cut into his conversation with her. She was so sure that what my husband was wrong and the company is right. The previous staff that my husband spoke to offered us our financial information which the manager confirmed is not allowed. The manager did say instead that we should call the call center instead. This information should be provided to us initially so as not to cause confusion. As I spoke to the manager who continually cut me off as I was speaking and refused to listen to my concerns and complaints defending herself for what her ideas were. I had to stop her from answering me back and tell her to let your customers finish with what they have to say before responding. Both my husband are furious about how were were treated and will go to the credit union to straighten these incidents.
Jan 2nd, 2024

Update: We finally met Krupali, manager, in person. Instead of being sensitive she accused me of being perfectionist. No I am not perfectionist, I am just procreating me and my wife from people with higher authority who felt the need to disrespect us. Then she ended our conversation by saying You should smile more!!! Why was she acting like she is my mom? December 20, 2023. We relocated to the area a year ago. The staff who helped us open the CD etc was Tammi (and the Manager then). She was impressive with her customer service!!! But the new Manager, even though she was informed by my wife and myself of the mistakes of her staff members for telling us our personal account information without verification, she felt the need to disrespect us. She seemed to not be willing to listen to our complaints. This new Manager rather cut us off with no knowledge why we are complaining in the first place. She had a preconceived notion that we are inadequate. This is unprofessional and no wonder why her staff seemed to not care about offering our personal information on the phone. Maybe this branch needs Sensitivity Training to learn how to handle diverse customers. This new Manager, Krupali needs to learn not only to listen but comprehend, if not maybe she is not the right person to lead this branch. We felt discriminated, but we hope that was not the case. She never apologized to us
Dec 24th, 2023