Pep Boys

Update 04/2024: management has since changed. I dont think Ill be going to this location any time soon. I went in for new tires back in December, I waited ALL DAY, well past closing and I wasnt the only one. The manager continued to place blame elsewhere and his ETA timeframes are wildly wrong - waiting hours longer than the times I had been given. He also spent the majority of my time there telling customers how unprofessional the previous store manager was rather than helping his guys get through the jobs at a reasonable speed. Ill likely head to my dealership for the majority of work needed on my car other than an annual inspection Original review 9/2023: I brought my car in recently because it was very loud inside the car while driving. They were able to repair/replace two things on my vehicle. Unfortunately, that didnt fix the issue. I called two days later and was able to go for a road test with one of the shop guys within minutes of calling to identify the ongoing issues and had the final repairs completed that afternoon. While it was frustrating that I had to bring my vehicle in twice, Im appreciative that they were responsive and quick to make me a priority.
Apr 8th, 2024

UPDATE on this shop, my daughter took her 2009 Kia in for a simple oil change. $98.95 later she was taken for a ride. Given no information on what the oil change would entail. When I called to speak to someone a manager said and I quote We dont have time to sit at the counter and explain all the services we offer and what is and isnt included with said services. Its a shame that you cant trust a business to explain everything to a consumer before hand and give pricing before any work is attempted. Had my daughter been given a price before hand she would have contacted me and I would have advised her that isnt the service she was looking to have done. DO NOT GO HERE UNLESS YOU ASK ALL OF THE QUESTIONS AND GET PRICING BEFORE YOU HAVE ANY WORK DONE. I will be calling the corporate office to advise them of the standard practice at this location in hopes that they dont dupe the next unsuspecting person.
Apr 5th, 2024

Apr 1st, 2024

Thank you guys for the quick service and the customer service was great
Mar 30th, 2024

I had an issue with the service that I was provided. I filed a claim, but I have not heard back from the field manager after several days. Unfortunately, I feel that I was bait and switched. Receiving a lesser service for more money!
Mar 25th, 2024