Tarrytown Honda Service Center

This used to be a good service provider, but have now gone downhill. Their focus now is on how to squeeze the last penny out of customers. I used to be able to be dropped off and picked up to retrieve my car, but they have now stopped that (I'm a 12 minute drive away). In particular, the customer service provided by Brandon Jenchol leaves a lot to be desired.
Apr 1st, 2024

I had a disappointing experience with the customer service, from the initial phone call to picking up my car. I contacted them around 1:50pm today to book an appointment. I requested a tire replacement and inquired about whether the Tire and Rim protection insurance I pay for each month, in addition to my car payment, would apply to today's service. The woman I spoke to was unsure and transferred me to the Auto Parts department. The man I spoke with there requested my phone number to look up my account. Unfortunately, the gentleman who answered seemed unprepared to give me his full attention, having side conversations leading to him mistakenly repeating my number twice. He then mentioned that I hadn't visited before. I inquired about alternative ways to access my information since I regularly visit for oil changes, and purchsed my vehicle there. Surprisingly, he managed to locate it. After confirming the tire availability, I was transferred back to the service department, where Sydney greeted me with "Hi best friend," unaware of the customer on the line. Overlooking the unprofessionalism, I proceeded to arrange for my car to be dropped off for the tire replacement. My father, an insured driver, dropped off and picked up the car. It's worth mentioning that I live less than a mile from the Tarrytown service location. Upon receiving my car, I immediately noticed a multitude of scratches on the rim. This was incredibly disappointing, to say the least. Feeling overwhelmed, I had my husband make the call as I was unsure of what to do in such a situation. Robert advised us to bring the vehicle to the shop for inspection. However, upon our arrival, we were met with immediate hostility. Having purchased several vehicles and receive services from various dealerships, I was under the impression that photos for liability purposes were standard practice. Surprisingly, Hector informed us that they do not follow this procedure. The unhelpful manager, Ale, adopted a condescending tone when explaining that their equipment could not have caused the damage, pointing to the plastic parts of the machine and questioning how such marks could be created by plastic. They also raised doubts about whether the damage occurred on-site or during transportation. Living less than a mile away, and including we removed the tire the day before without observing any damage that is very unlikely. When I inquired about coverage for damages to my rim and tire, the response was dismissive and belittling. I the customer took action in asking if this will be covered through my rim and tire insurance. Instructed by his manager Hector then started to call to obtain my coverage details. Unhappy with how everything was handled I requested the insurance claims number to handle the matter myself. I emailed my sales representative, to obtain information on how to terminate my lease. After getting off the phone with my sales representative, I received a call from Ale, the service department manager, contacting me to confirm they were investigating insurance coverage for repairs. Despite potential coverage, I had already decided to return the car, I thanked him and ended the call. I refuse to pay for a car and additional fees to be met with unprofessional behavior when dissatisfied with services. No legal action was sought, but it is important to address such issues. While understanding that rims can incur damage over time, the severity of the damage on my rim was concerning, especially given the minimal damage on the other tires. It was disappointing that the company attempted to shift the blame instead of addressing the situation. As a customer I should have never been the one to come up with a solution. Please see the photo below to compare the scratches on a rim compared to the one that was worked on. I would like to add the tire became flat overnight, it wasn't driven on how the manager implied we did.
Mar 23rd, 2024

The service was excellent. Henry Almonte, our service advisor, was outstanding! He went out of his way to be helpful. The waiting area "quiet zone" is clean and comfortable.
Mar 20th, 2024

Feb 23rd, 2024

I've had this love hate relationship with this dealership. This time, I'm annoyed at the parts department for selling me a key blank for my Honda, and not being able to cut it, because their grinder was out of order. After I purchased the key, the person there, told me he couldn't cut the key.. after the fact! So I went to another dealer, and they cut the key, only to find out that the key wouldn't communicate with the mother board.. I went back to TT Honda for a refund and there wasn't any issues with that. But the day I bought the key blank, I also purchase a TPS valve for my tire. I went to the service desk and inquired on the installation cost and he quoted well over $200 for the one valve plus adding the cost of the valve... I also checked another dealer, and it was $100 cheaper. Mavis quoted $40... so I told the service rep. at TT Honda, and WOW! what an attitude I got from this person! I serious don't think I'll be back again? It's really sad too.. As stated, Love Hate! I believe they better correct their issues, or risk several of these notes?
Mar 14th, 2024