DTLR

Shyquan was very outstanding and customer service was excellent
Feb 28th, 2024

They dont do any refunds and clothes is very poor quality/over priced. Before buying an expensive pair of jeans, I asked the employee multiple times if I could return the item if it doesnt fit they said yeah. I got to return it because the jeans feel like there from alibaba and the employees refuse to return the product
Oct 3rd, 2023

Nov 21st, 2022

The absolute worst customer service ever!!! For my son's 16th birthday I took him to Destiny Mall and bought a few outfits at the The Villa Store. Once we returned home (Which is over an hour away)We realized that 1 of the shorts did not fit correctly. A week later, I called the store location and spoke to an employee and explained how I misplaced the receipt but assured the item was placed back into the original bag with the tags attached to and unworn. The employee Stated I can come back once I'm in the area again to swipe out the item for a different size. On Father's Day, I go back to the mall to return the shorts the employee asked when did I buy the shorts? I explained in detailed what my situation and stated it was over 30 days. Nothing has changed with the item, everything was new with tags and untouched. I did NOT request a Cash return only to swipe out the item for a different size OR something different in which if it cost more I would have paid the difference. I as told that is NOT an option and a receipt is needed to even swipe an item out. YOU lost business and will NOT recommend this store to anyone.
Jan 4th, 2022

Oct 2nd, 2021