Noble Health Services

Mar 19th, 2024

I call to refill my dupixent. Was told need pre authorization... Just re did that last month. Get told I need more... Pre authorization. I use this drug to survive. Need better record keeping and computer updating.... Sad.
Feb 26th, 2024

This would be a 4 or 5 star review based on my experiences when I first started using this pharmacy, but giving 2 stars because things have definitely fallen off recently. To get started, I cant recall the last time I received my medication on time. The estimated delivery dates given through the text service are never met. Thats forgivable, as lots of things can arise that may delay a shipment, so that doesnt really upset me. The more upsetting issue is the lack of communication between the pharmacy staff and patients. For instance, a few months ago my medication was on back order (again totally normal and understandable) But I received no phone call, text, or email informing me of this. I went several days assuming the date given through text would be met. It would have been nice to have a heads up that my medication was not coming in by my requested date, so I could seek alternative options with my doctor. Another instance is when I ordered a refill through the text service on Thursday, expecting my medication on a Tuesday. The following Thursday rolls around and still no med. I call to find out that they hadnt shipped it yet, because they were waiting for me to call to answer a questionnaire about how Im doing on my medication. HOW WOULD I KNOW TO DO THAT? Again, no call, text, or email from the pharmacy to inform me they needed to speak to me. A completely avoidable situation that ended up making me go without my medication for several days. I genuinely worry for people on medications for more serious indications than mine. Also I am a pharmacist and have managed several high and low volume retail pharmacies. I think thats why this whole situation upsets me so much. Being proactive with communication is one of the most basic skills when working in a pharmacy. Its always better to over communicate rather than under communicate. The good news is that this is an easy fix. But there needs to be conversations that involve the entire staff on a path forward, and there needs to be some level of accountability. I trust you all can get back on track and Ill be happy to update this review when I see positive changes have been made! Also as a general tip, its probably worth removing the line following a text refill that states Noble Health Services will contact you when your order has shipped. I dont think that has ever happened, so no need to include that
Feb 25th, 2024

Feb 23rd, 2024

If there were an option to put 0 stars, thats exactly what I would rate this company. -From the nasty, condescending tone of the phone operator to her telling me a delay in my pre auth is NOT her problem has me totally on edge -Ive called this company multiple times this week only to be told its still be worked. Please dont let a patient die because of your lack of care to simply make a phone call and follow up.
Feb 10th, 2024