Cosmopolitan Salon & Spa

Apr 3rd, 2024

I have been going to Cosmopolitan since 2021. I was never a nails girl, but soon became addicted after I started coming here. I go to Jenny every 2.5-3 weeks and I love how durable the dip manicure is. On top of that, Jenny is amazing at what she does. She pays attention to detail and listens to what I want. Her pedicure is also great, it always comes out beautiful. She is super gentle and has never cut me once- and my skin breaks/bleeds very easily! I have tried so many other nail salons in the past (all over Syracuse) and Cosmopolitan is head and shoulders above the rest. They are organized, timely, and trustworthy.
Mar 29th, 2024

Mar 23rd, 2024

My daughters 16th birthday is Monday. We made an appointment with this company 2 weeks ago. Yes, she changed the style a few times because they couldnt do what she wanted. However, her final choice could be accommodated. Due to the strict cancellation and late policy we arrived 15 minutes early to the appointment. Manager had to call tech because it was close to the time of the appointment and she still had not arrived. Appointment was at 8:30 AM, tech walked in at 8:33 AM rushing. I calmed and slowed her down explaining to her in great detail what my daughter wanted. She understood and said Ok. I said are you sure you understand she said yes. 2 hours later I return to pay, my daughter isnt done and the way she looked at me, I knew something was wrong. The length of her nails werent what she wanted. I asked the tech why did she not follow my directives after she stated she understood. She stated in 2 days they would break at that length. IMPOSSIBLE! I have friends and family that have longer length. She was rushing because she was behind. The entire ordeal was justified by her and management. Yeah we got a 20% discount but had to go somewhere else to get her nails what she wanted because Jenny couldnt get it right. This establishment does great work. But beware of Jenny the tech by the door. She dont know what shes doing, doesnt follow directions and tries to justify her wrong doings. If you have minor children that dont like confrontation like I do, stay the entire appointment because obviously, they take advantage of it. If I could rate Jenny a negative 50 I would. And Management justifying. Bad taste Cosmo, bad taste. Do better.
Mar 15th, 2024

Mar 1st, 2024