National Dental Sunnyside

Three weeks ago, I visited this establishment for my 6-month cleaning and received the worst treatment I have ever received from a medical professional. While Dr. Bo was drilling a filling in my mouth, I got an itch on my chin and proceeded to scratch it. Much to my surprise, Dr. Bo immediately said, "put your hand down." I was so shocked at the sheer rudeness of her command that even while my mouth was open, I said, "I had an itch!" What sticks with me to do this day is that even while I said I had an itch, Dr. Bo said, "still, keep your hand down." Despite the fact that I was angry at the lack of humanity and unprofessionalism that Dr. Bo's statement displayed, I had to wait for her to finish with the drilling to fully express myself to her and that in and of itself was stressful and upsetting. Once she was done, I sat up and told her I did not appreciate the condescending manner in which she spoke to me. I said I had been with the establishment for 4-5 years and had never had this issue. She said she did not mean it that way and apologized. But Dr. Bo, had I not had the courage to call you out on your nastiness, would your conscience have ever sent a signal to your brain to tell you that your treatment of your patient was very poor and uncalled for? Despite that fact that I was imploding, I proceeded to ask her about replacing my mouthguard as a distraction from all of the feelings I had boiling up inside. As a Black woman, I pay very close attention to how I am treated at any establishment because statistics have proven over and over again that when medical professionals bring their biases to the job, our pain is downplayed and minimized and in Dr. Bo's case, F**k my itch, it did not matter, just keep my hand down. Who actually goes about treating patients in that manner when the patient is the one bringing business to your establishment? It's three weeks later and every time I think about this rude encounter, I can't help but ask, "what the hell was that about?" Once I left the office, I immediately started calling friends and family to describe my experience and it took me multiple days to get it off my mind. It took me 3 weeks to muster up the mental fortitude to revisit this awful experience and document it in this review because actions like Dr. Bo's are upsetting and tiring. To Dr. Bo, were I a white person or a man, would you have addressed me in the manner that you did? Maybe you should consider taking an assessment on implicit bias, and making a concerted to treat ALL your patients with humanity. Needless to say, this marks the end of my relationship with this establishment. I will seek a dentist who has better bedside manner and knows how to practice compassion and professionalism in the execution of their duties.
Mar 19th, 2023

Great experience. Dr. Bo was kind, patient, and explained the process putting me at ease. The staff was very professional and helpful with my insurance. Looking forward to my next visit.
Mar 9th, 2023

Great and accommodating staff and doctors. They explained everything properly and gave better options for our case. The clinic is clean.
Feb 18th, 2023

I HATE ALL dentists (who doesn't amirite?). I LOVE this place. The best bedside manner, always on time, and clear pricing. Used to go across the street (don't do it to yourself). I have needed a lot of dental work and the best thing Jess/Jen (so sorry) said was "just pop your headphones on and we'll tap you if we need you". Game changer, why has no one told me this before? The sound is the worst part! Dr Khan is also super patient, kind, and informative. So glad to be in their care this time around.
Feb 15th, 2023

Great service Great Staff Member Asma
Jan 2nd, 2023