Liquor Depot
-
1351 Forest Ave
Staten Island, NY 10302 - 718-727-6392
Hours
Chamber Rating
-
Carla Santos Irgang
BUYER BEWARE - THEY SELL TOP SHELF BOTTLES WITH BROKEN SEALS. On 01/14/23 at 6pm I bought a bottle of Glenmorangie 12 year Sherry Cask for $60+taxes and paid the staff. They gave me the box and I left. When I got home and my husband took the bottle out, to our surprise THE SEAL WAS BROKEN. We immediately called the store to talk with a person and he explained, you need to bring the bottle back to the store and the manager will decide and my husband ended the call. My husband immediately called back to ask if the manager was in, and the person said hes busy. I asked, can you please tell the manager that there is a customer on the phone and he said, no and then hung up on me. I tried to call again and they kept hanging up repeatedly. We went to the store to talk with the staff. They refused to give me their name but I believe the person I was speaking to was actually the manager and said the store doesnt do refunds. We requested that they either offer us a replacement bottle or a store credit until they could refill their stock of our what we purchased since ours was the last bottle on the shelf. We just want a bottle with a closed seal. He said thats going to take a few weeks for them to test the bottle and that we need to call Empire, who they claimed is their distributor. I asked to talk with his manager and he said hes on vacation and that his name is Mr. J, with no additional information. He reiterated that they dont do refunds. And again I explained, WE DO NOT WANT A REFUND, WE WANT A BOTTLE WITH A CLOSED SEAL. He told me to call the company and that it was my responsibility to check if the bottle inside the box was properly closed with the seal unbroken. HE BASICALLY WAS TELLING ME CUSTOMERS CANNOT TRUST THEM, SO THE CUSTOMER NEEDS TO CHECK THE BOTTLES BEFORE BUYING. PLEASE BE CAREFUL! I GOT DUPED BY THEM AND I WAS A VICTIM OF A SCAM. I will never buy anything from this store ever again, and sadly their staff is also very rude.
Jan 15th, 2023 -
Cookie Vega Satten
Nov 19th, 2022 -
Scott Nye
Dec 10th, 2021 -
Abby molinero
Oct 14th, 2021 -
Brian Etta
Great staff... Fun people. Great inventory!
Sep 30th, 2021
Contact Info
- 718-727-6392
Questions & Answers
Q What is the phone number for Liquor Depot?
A The phone number for Liquor Depot is: 718-727-6392.
Q Where is Liquor Depot located?
A Liquor Depot is located at 1351 Forest Ave, Staten Island, NY 10302
Q What days are Liquor Depot open?
A Liquor Depot is open:
Sunday: 12:00 PM - 8:00 PM
Monday: 9:00 AM - 8:30 PM
Tuesday: 9:00 AM - 8:30 PM
Wednesday: 9:00 AM - 8:30 PM
Thursday: 9:00 AM - 8:30 PM
Friday: 9:00 AM - 9:00 PM
Saturday: 9:00 AM - 9:00 PM
Q How is Liquor Depot rated?
A Liquor Depot has a 4.6 Star Rating from 31 reviewers.
Hours
Ratings and Reviews
Liquor Depot
Overall Rating
Overall Rating
( 31 Reviews )Carla Santos Irgang on Google
BUYER BEWARE - THEY SELL TOP SHELF BOTTLES WITH BROKEN SEALS.
On 01/14/23 at 6pm I bought a bottle of Glenmorangie 12 year Sherry Cask for $60+taxes and paid the staff. They gave me the box and I left. When I got home and my husband took the bottle out, to our surprise THE SEAL WAS BROKEN. We immediately called the store to talk with a person and he explained, you need to bring the bottle back to the store and the manager will decide and my husband ended the call. My husband immediately called back to ask if the manager was in, and the person said hes busy. I asked, can you please tell the manager that there is a customer on the phone and he said, no and then hung up on me. I tried to call again and they kept hanging up repeatedly. We went to the store to talk with the staff. They refused to give me their name but I believe the person I was speaking to was actually the manager and said the store doesnt do refunds. We requested that they either offer us a replacement bottle or a store credit until they could refill their stock of our what we purchased since ours was the last bottle on the shelf. We just want a bottle with a closed seal. He said thats going to take a few weeks for them to test the bottle and that we need to call Empire, who they claimed is their distributor. I asked to talk with his manager and he said hes on vacation and that his name is Mr. J, with no additional information. He reiterated that they dont do refunds. And again I explained, WE DO NOT WANT A REFUND, WE WANT A BOTTLE WITH A CLOSED SEAL. He told me to call the company and that it was my responsibility to check if the bottle inside the box was properly closed with the seal unbroken. HE BASICALLY WAS TELLING ME CUSTOMERS CANNOT TRUST THEM, SO THE CUSTOMER NEEDS TO CHECK THE BOTTLES BEFORE BUYING. PLEASE BE CAREFUL! I GOT DUPED BY THEM AND I WAS A VICTIM OF A SCAM. I will never buy anything from this store ever again, and sadly their staff is also very rude.
Cookie Vega Satten on Google
Scott Nye on Google
Abby molinero on Google
Brian Etta on Google
Great staff... Fun people. Great inventory!
Overall Rating
Overall Rating
( 31 Reviews )Write a Review
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