Fairfield Inn & Suites by Marriott New York Staten Island

The service failures at this hotel were appallingly bad. Note to the hotel: Instead of making gift bags and leaving notes with a brownie and bottled water for your guests (then posting signs asking for a "10/10" review), focus first on getting the basics right first. 1. See the posted hotel shuttle schedule below to/from the Staten Island ferry (25 min drive each way)? Keep in mind that they will *only* honor it if the hotel owner doesn't decide to take the van out for personal reasons. Spoke to the GM (Tom) who took down my shuttle reservation request and said he'd call back confirming the pick up. Nope. He called it a day and went home instead, leaving a guest stranded. Spoke to Rob at the front desk when Tom didn't call back, only to hear him state "I don't friggen know what to do here." Verbatim quote. Classy and professional. Had to Uber back to the hotel for $40. And no, the van wasn't in the shop for repairs (as Rob claimed there were seats missing), since it was fine that same morning to the ferry station. 2. A previous reviewer noted that the phones in the rooms are non-functional. I can 100% confirm this (see photo). Whoever constructed the room covered half the phone jack with an immovable, permanently fixed headboard so it would be impossible for the phone to be plugged in. This is a widespread problem. Yet management decides to leave the phones for display purposes only and hopes guests won't notice (??). 3. The location isn't great. Former hotels converted into migrant housing (yes, two) literally next door. And the nearby shopping center has long been abandoned. This remote, desolate corner of Staten Island is no place for a hotel. 4. There is no EV charging station, contrary to the hotel's website. 5. This was an old Holiday Inn converted into a Fairfield. Rooms: Clean, thin walls and doors (bring earplugs). This was an old Holiday Inn. Nearby activities: Absolutely nothing. Abandoned shopping center, and migrant housing next door. Safety: Dont walk outside at night. Walkability: Zero walkability. Unless your destination is the CubeSmart self storage next door. Food & drinks: Free breakfast in the morning. There is no other restaurant offering onsite. Typical marketplace items next to front desk. Noteworthy details: See review.
Apr 11th, 2024

The front desk manager Monica is the best and she is very accomadating and gave my friend the best deal for 3 nights stay. Highly recommend this place to stay for anyone out of town visiting Ny,Nj, Si. Close to Nj and high ways. Rooms: Bed and breakfest is great and including hot full spread. Safety: Safe and not much traffic Noteworthy details: Friendly staff and good price
Apr 10th, 2024

Our go-to when we send techs to NYC on assignment. Big thank you to Jeff for getting us situated in the office center today and getting our docs printed. Great, quiet, and staff is wonderful. Definitely recommend
Apr 4th, 2024

My go to place to stay when I'm in Staten Island.
Apr 4th, 2024

Parking lot is very small no room to move
Apr 1st, 2024