Flagstar Bank

I am 63 years old and have been using Richmond County Savings Bank now NYCB for checking and savings since I was 18 because of the good service but mainly due to their extended hours, the mall location open till 9pm and 7 days a week. Why are they still limiting their hours ? It has been over a year now that we are dealing with this virus, we know what works to combat it. It’s time to return to prepandemic hours ! Come on! Closing branches at 4 pm makes it impossible to do banking .... maybe it’s time to look at another bank that still caters to the clients. TD bank has gone back to prepandemic hours , with Sunday hours , who can possibly do their banking during working time … it’s time to switch all accounts to TD
May 22nd, 2021

Jul 10th, 2020

Mar 4th, 2020

Nov 17th, 2019

Customer service is extremely horrible. They come off as if they don't want to answer any of your questions and if they do they roll there eyes. All you get is nasty attitudes and while your still in the bank they will talk trash about you as if your not even there. One person will tell you one thing and then once you bring logic into the conversation the whole story changes and they go back on what they originally told you they would do for you. If I could give 0 stars I would and I will never recommend anyone opening an account with Richmond County Savings Bank.
Aug 7th, 2019