Auto Pro Collision Staten Island Auto Body Shop

Mar 27th, 2024

If you have Tesla car be aware , if you Turo customer be aware !! While I understand that may be the only certified auto body shop in Staten Island by Tesla, quality of work performed is unacceptable. I stopped the shop on February 7th to request an estimate for my tesla. During this time, I spoke with Jimmy Barakat , shop menager and gave him all the necessary paperwork from Turo to complete estimate. Jimmy assured me that no other documentation is needed from me and that he will take from there. In the meantime, I did check few other body shops , estimate I was given ranged from $1 to $3.5K. However, I still waited for Jimmy to get back to me as the estimate was coming from Tesla certified body shop. On march 4th, Jimmy called to inform me that he cannot perform estimate without seeing the vehicle . I drove my Tesla and left the car for an estimate as instructed. Finally on March 8th, Jimmy called requesting paperwork from Turo . I drove to the body shop and asked what happened and why this is needed. Jimmy explained that he needed the paperwork from me so he can start claim. During this time, he verbally informed me that repairs will cost $7000K or more. I decided to take check with other certified body shops in New Jersey but he notified me that car is finished !!!! It should be noted that the I only requested an estimate and did not provide permission for the body shop to start the work. I was told the car has been fixed and he needs additional documentation from me to release the car. Since I stopped by the shop on Feb 7th, I still don't have access to my car. As I utilize Turo, you can calculate how much I've lost thus far. Today March 14th I visited the shop again, spoke with Jimmy and I looked at "finished" product. There were noticable scratches on finished surfaces. However, Jimmy explained that it will be taken care prior to release back to me. I asked why the cost was more than $7K if others can fix for fraction but he assured me it is due to the shop being Tesla certificated. He also pointed out that Tesla cars are of very poor quality and he will not fix the misalignment of trunk resulting from the accident. In the middle of the conversation, Jimmy decided to scream at me that he cannot do anything to the trunk even I offer to pay. To this day I have seen a complete estimate of charges. Jimmy continued saying that Tesla is more expensive to fix due to certification fees. In should be noted that no new parts were used in the fix. In conclusion, my experience with Auto Pro Collision was marked by unexpected charges, a lack of transparency, and questionable business practices. The combination of these factors left me with a feeling of mistrust and discomfort, prompting me to reconsider doing business with Auto Pro Collision in the future. Additionally, I plan on filing a complaint with both Tesla and BBB. If a business is willing to engage in such questionable practices during the estimation process, it raises concerns about their overall ethical standards and customer relations. In the future, I spend extra time driving to another shop potentially out of state rather than bringing my business to Jimmy.
Mar 14th, 2024

Did an amazing job on my Tesla and got it back timely.
Mar 10th, 2024

This place is very very clean. The workers are responsible, respectful and very very professional. I recommend this place .
Jan 21st, 2024

Excellent workmanship, demeanor and professionalism.
Nov 25th, 2023