Shiel Medical Laboratory

Laura S. _{on Yelp}

Apr 5th, 2016

I am an MD and I was hugely unimpressed with this company. I arrived around 2pm (a full hour and 15 minutes before their already ridiculous 3:15pm closing time) and took time off work and fasted for the blood tests my doctor had prescribed. The one employee on site initially told me that she wouldn't do any of the testing because she didn't have time to do the H. pylori testing ordered because it took 45 minutes and she "had to close the office early" that day. She initially refused to even do the blood work because "it was all on the same prescription". The only reason I was able to get any testing done was that I was able to use my medical license to authorize cancelling the test that she couldn't be bothered to do. I was appalled by the lack of professionalism and the clearly poor organization of this company. I will definitely recommend that all of my patients go elsewhere for lab testing and will tell my colleagues the same.Addendum: So this company advertises that you can look at your lab results online. One week after my labs were done, still no results were posted. I contacted customer service and was told that they take "up to 30 days" to post lab results after the results are available, which is obviously totally unhelpful. How is that useful to patients who might be tracking their cholesterol levels, Hgb A1c, or other values with a direct and immediate importance to their health? Other commercial labs post results immediately -- it's not that complicated. This is a terrible, disorganized company, and as a doctor, I now will strongly advise any patient to go elsewhere.