Q Smiles Dental

Wonderful care and very kind staff who are very helpful and they try to make sure that your teeth are always cleaned very carefully as to not harm your gums. Highly recommend!
Oct 6th, 2022

I have been a client of the Sleepy Hollow location since 2012. I was very happy with the results and services until the recent transition to Q Smiles. The interactive practices are questionable and lack the customer service that is essential to repeat, and referral business. I was just advised that if you cancel less than 48 hrs, you get charged with a cancellation fee, yet you can't get seen in the office if you are not feeling well especially during the Covid pandemic. They continue to add more fees, state they changed policy of practice, yet assumed a book of business from the previous provider and state that this is the way it going to be! No written review, no request to continue as my provider, no official or authorized policy and agreement. I called and spoke with an individual who was obnoxious and disrespectful, and was advised that they were the office manager? I asked to speak with the owner/ Doctor Choe and was rudely told they will pass the message and said they are hanging up. At no point did they acknowledge the first issue, or even attempt to schedule a new service which takes months to get because they are not schedule friendly for individuals who work mon-fri. My opinion, find a provider who is truly long-term, and not a chain store operation. I take my dental care very serious, and you become just a number. I miss my previous team that cared!!! Looking for a new dentist who puts the best interest of the client ahead of the corporation.
Jul 6th, 2022

THEY WILL CHARGE YOU AND YOUR INSURANCE AS MUCH AS POSSIBLE. Be wary... Their billing practices are very shady. They ran my insurance and had me pay an agreed upon upfront cost before performing a filling. A month later, they called me telling me that my insurance didn't cover the type of filling they provided and told me I needed to pay the difference.... In total, they had me pay just under $400 for a single filling (I'm with Guardian Dental). Listen to the other reviews-- seems like there are quite a few who had to go through something similar to me.
Jun 30th, 2022

Jun 17th, 2022

Great staff, very professional and caring.
Jun 16th, 2022