Enterprise Rent-A-Car

As non-car-owners, we rented from this location to help us during a move, and it was fine. Certainly nothing outstanding, but nothing terribly annoying happened either. Cool. But wait for it... Two weeks later we decided to rent from them again, to finish up the move. The day of our confirmed reservation, we received a call that they did not have a car available for us, and they could not find one. Say what?! We need a car! The reservation was confirmed?! But to no avail, we received no help and no sympathy from Enterprise. Moreover, when we Ubered past the establishment five minutes after the phone call, there were numerous cars in the parking lot. Upwards of ten, which was far more than had been present when we rented from them two weeks prior. Apparently, we have now learned, when picking up from one location and dropping off at another (as we would have been), reserved cars "mysteriously" become "unavailable". Thankfully, the Hertz down the street was much more responsive and able to help us. Thanks to Enterprise, we are now loyal Hertz customers.
Oct 2nd, 2022

Like so many of the reviews, I was impressed with the customer service. The team here cares deeply about customer happiness. They go above and beyond to be helpful and only want the best for you.
Sep 23rd, 2022

Sep 15th, 2022

I had a rental for this past weekend, a midsize starting at noon on Friday. I received a call on Thursday afternoon saying there was no car for my rental. I had reserved the car two months in advance and reiterated that I was dependent upon the car for the weekend. Low and behold, a car was confirmed - but a very small compact car. As someone who is 6'2", I was barely able to fit and was told it was this or nothing. Certainly not the midsize car that was booked and paid for. I ended up trading the car out near Troy, taking over an hour of my day to fix their problem. Also only one person was working on Friday so they did not honor the pickup request that was booked. TL;DR: no guarantee your reservation will be honored, and no guarantee you get what you booked. Prepare for extra hassle.
Aug 1st, 2022

A disaster. 1) was not advised upon the many specific booking requirements when I spoke to the rep over the phone, so only discovered all of this after leaving the hotel and arriving to the Enterprise office which meant we had to scramble for documents and cards. 2) when we did receive the car, the fuel tank was below half (which is bizarrely the agreed level). 3) the scene at the office when we dropped the car back was one of chaos. There was another customer who was blocked in and anxiously waiting to leave. I requested my personal debit card to be charged for payment and the credit card shadow payment to be reversed. I was assured this would be no problem. Then discovered days later that the opposite had happened. The representative was also unable to provide a receipt. 4) just to top things off, after two reminders to the Enterprise rep, the taxi fare which we were promised would be deducted from the bill, was not. Even the Enterprise customer support who I since logged a case with over the phone have never replied to me with any form of response. The impression I got is that the operation is extremely disorganised. Will never book with Enterprise again as a result. ** 2 weeks after sharing my email as instructed and still no contact from the company..
Jul 12th, 2022