francesca's

Kristen Dandreano _{on Google}

Dec 4th, 2021

I had just shopped at 2 stores prior to going to Francescas in Saratoga, NY. The girl states “a mask is required to shop here”. No regard for my health status or why I wouldn’t have one on. I wonder if she would’ve been so abrupt if the color of my skin were different. I’ll just shop elsewhere…sad…my daughter actually likes the stuff there…oh well.

Breanna Miller _{on Google}

Jan 16th, 2022

I receive poor customer service every time I enter this store so as a result I will no longer be giving them my business. Wanted to return a couple shirts that were gifts but was told that because the barcode part of the tag was removed (because it lists the price right there and these were gifts therefor the person gifting wanted the price to not be seen), they couldn’t figure out how much they were and could not take them back. This is ridiculous. I’ve personally worked in retail, at multiple different stores, and if the tag with the barcode was removed, you found the upc on the inside tag of the shirt. Tags get torn off and removed all the time; you can’t tell me they don’t have a way of dealing with this if it happens in the store. The women who work in these stores we’re never accommodating to begin with and you can’t have an interaction here without receiving attitude and judgement.

Sarah Lindstrand _{on Google}

Nov 21st, 2021

Employees are very nice and helpful besides the manager. As someone who has been a manager at a retail store, she does not treat customers with respect and feels the need to laugh in customers faces when they ask a simple question about there purchase. Not only that you walk in and she’s on her phone laughing at the register and ignored you until you had to go up to her. Rude and unprofessional.

Michelle Cronkleton _{on Google}

May 15th, 2021

It's the only store in the mall with clothes for teen girls,stylish ,elegant,pretty,summer clothingnobody else had anything even remotely appropriate.staff was helpful without going overboard,prices were Midland range to slightly too high but the clothes were lovely for a 15 yr old