Sammy + Nat

Thank you!
Oct 29th, 2023

Staff was incredibly indifferent and unhelpful. Unwelcoming vibe.
Oct 6th, 2022

They staff is very nice and helpful! The store is wonderful, very beautiful and all the products nicely organized.
Sep 5th, 2022

I shopped here at the sample sale. The person ahead of me at the register placed a large order and was buying for family members out of state and shipping part of her order to the Carolinas. After the customer ahead of me walked away, the two associates at the register insulted the patron and said she was always so rude every time she shops at the store. I was in shock that the staff would insult another patron in front of customers! I should have left then and there because it was clear there is no respect for customers supporting the store. Then the staff wrote down my monogram order on a single order form in a rush and joked that it was "bad practice" to write two orders on one form. There is nothing funny about potentially incorrectly writing down my order. To be clear, I did not feel rushed. I felt that it was unprofessional and rushed for the sales person writing my order to not take the time and care to use two forms for two different orders and then laugh about it. Then she did not allow me an opportunity to review the order form. Now, the monogram order inevitably is incorrect and the store is blaming me! WE DID NOT FILL OUT THE FORM TOGETHER. I HAD NO ROLE IN WRITING ANYTHING ON THE FORM. I WAS NOT GIVEN ANY OPPORTUNITY TO REVIEW THE FORM. THEN THE STORE TAKES NO RESPONSIBILITY for their mistake and instead says that me the customer must have forgotten that I changed my mind and calls me a liar. I did not change my mind or forget anything I ordered. I had a very specific idea of what I ordered and was clear. The only remedy they suggest is to undo the monogram, which they advised will most likely damage the sweaters. Then they suggest to put a large letter over the pulled sweater to cover up the damage - which is damaged and incorrect! Or I can buy a new sweater than what I initially asked for at a "discount" when i already paid over $100. The stores attitude is that the customer is wrong is shameful. Also, I was told the manger would call me back and she never did. It has been two weeks. Samantha took the time to respond to this review. However she has my email and phone number but will not return my call -more great customer "service". DO NOT SHOP here!
Jun 7th, 2022

Mar 10th, 2022