Dream Salon & Spa

Mar 27th, 2024

I never leave reviews, but dream salon is probably the best nail salon Ive been to in Rochester. Their customer service will never disappoint. They have a million colors to choose from, and its extremely clean. Ive gone every 2 weeks 3 times now, Ive gotten Linda each time and Ill be asking for Linda everytime from now on.
Mar 26th, 2024

Clean, friendly. Try their delicious coffee. My gel nails last for weeks (3). Tina and Kathy do a great job.
Mar 5th, 2024

Mar 4th, 2024

I have been a client there for 3 years seeing Kathy, who is amazing. There was a new owner that took over and all of the other 3 amazing nail techs left. The place is quiet, calm and they are attempting to upgrade. However, although there are a million colors of nail polish, I'm pretty sure the product that they use to fill nails is cheaper or there's something going on with it. In my entire 3 years time I've had to have one nail fixed due to breakage and none whatsoever have ever popped off. I gave the new owners a shot. Kathy made my nails look beautiful but I've had on average 2 to 3 nails just randomly pop off. My last visit my nail popped off the evening after I got my nails done. They always fix them and don't charge me... But I don't have time to continually be running back to get nails that should have been put on correctly in the first place. I know it is not Kathy because she has been my nail tech for the last 3 years and things have been fine. The only common denominator with all the nails popping off is new probably cheaper products and new owner. I know it's not just me, because I have talked to a few other people who tried to stay there and their nails are popping off too. My 84 year old mother goes to Kathy as well and hasn't had a problem until the last month or so when her nails are popping off too. The price for a fill has also gone up and although I love Kathy, neither one of us won't be coming back. Rebuttal to reply: The cat's eye $5 extra charge was the very first time after new mgmt. I only found out later that it was extra from talking to someone. You throw nail polish on people that is extra and no one ever tells you that it is extra at the time. It just comes as a surprise at checkout. Kathy is the best. Sea and one other girl are the only two that stayed with you. You and your husband/ boyfriend are fake. When the name dream spa comes up in conversation it's one of the first things that people mention even before your services. My mom chooses to be independent and she comes and goes as she pleases. I don't control where she goes or how to gets there. If she wants me to drive her someplace myself or my daughter usually take her anywhere. You know nothing about her. You have done something different to your product/something isn't right because nails don't pop off when they aren't exposed to water and you aren't hard on them. The last time I was there, two nails ended up popping off. I made an appointment at the salon next to my hairdresser, which is a salon with an amazing reputation. I did not tell them where I got my nails done until they started working on them and they were like, " where the hell did you get these done?" The nails that were brand new, that Kathy had redone, were just popping off. I know the people are not happy there. Prior to you taking over the salon was vibrant and had lots of customers. Now it's dead or just a couple of clients. Even your girls admit it's really slow. A lot of the girls are just sitting around or doing things to keep themselves busy. You can make your space look beautiful, you can offer millions of colors, but it's all about how the product stands up. The other day I was at work and the teacher next door had a nail pop off that she had done only two days prior at Dream Spa. She said this is the second time it has happened and it's so unusual because she's been going there for the last 5 years and it hasn't happened. She is seeking out one of the girls that had a huge clientele because she knows she'll get quality. You made the decision to force out three of the most popular nail technicians in the area. I am not the only customer who is dissatisfied. You just don't see those people because they followed their nail techs. You can work in your perfect little bubble, putting details into colors/furniture etc. but at the end of the day it's about your product durability, and are your customers truly satisfied. The fact that you need to outwardly reply in a very defensive manner and attack me really says it all. Good Luck.
Mar 26th, 2024