Harro East Athletic Club

AVOID AT ALL COSTS! DECEPTIVE AND UNETHICAL BUSINESS PRACTICES! TL;DR Harro East Athletic Club appears to employ a range of deceptive and predatory practices to trap customers, including deliberately difficult cancellation procedures, abysmal communication, and a total lack of transparency in billing. They manipulate contracts without notice, rack up hidden charges, and refuse to cancel memberships to continue exploiting customers. === In my case, I miscommunicated with their staff, thinking I would no longer be charged. Subsequently, they reactivated my account and started charging me without notice. I was left completely in the dark and discovered they were hiding an accruing balance when I happened to stop by their health club. They callously refused to cancel my membership unless I paid off the fictitious balance first (I tried verbally in person, then through email), a clear violation of New Yorks Health Club Services Act, as I had moved more than 25 miles away from their clubs. When I requested a contract copy, they manipulated contract terms after signing, again without my knowledge or consent, as they did not inform me of these contract changes when they happened. The erroneous capitalization in their revised contract language is strikingly similar to the poorly written emails they sent me as I tried to resolve the issue, leading me to believe they very recently added the clauses to keep me trapped after I brought them my issue. The added clauses were that I was required to fill out cancel forms at the front desk and pay off my fictitious balance before I could cancel, seemingly to make it difficult for me as I have moved away. Attempting to resolve these issues with their staff was an exercise in futility. It took 21 days of dealing with an unprofessional and apathetic baby individual who ignored my concerns and refused to act in good faith. When push comes to shove, be prepared for the scammer's last-ditch flail: "I see your point a little. so what are you able to pay for the balance I will just get rid of the others so this can be done"
Apr 1st, 2024

Best Gym in Rochester, Dan the Manager has Greatly improved every aspect of This Facility.
Jan 31st, 2024

I love the gym there! Very comfortable, & it's barely anybody there. You get a great peaceful workout! Very nicely put together as well
Aug 7th, 2023

Gym was a little outdated but it get the job. But there cancellation policy is horrible you will be charged the month after if you don't give them a 30 day notice. This a fitness center not a job nor a place of residence, to require a 30 day notice.
Jun 20th, 2023

Horrible service from the blonde women in the evening I had a three day pass and was going there to ask about membership so I could pay today she wouldn't take my 3 day pass and refused give me a supervisors name and asked me to leave I had money on hand I will not pay for membership with people like that working front desk they can alittle better with cleaning there personally she smelled of booze I think
Dec 25th, 2022