U-Haul Neighborhood Dealer

Terrible
Sep 10th, 2021

I arrived on time, easy to aquire vehicle, the worker was pleasant, friendly, I will use this location again
Dec 28th, 2019

Oct 18th, 2019

The man behind the counter (location on Garden Street) had a heavy Indian accent. I wasn't able to understand him as he explained the terms of the agreement, so I said, "I'm sorry?" He said it louder. I said, "I can hear you. I'm just having trouble understanding, I'm sorry." He was offended and said, "What is wrong with you?!" I said, "Sir, there's something wrong with me because I didn't understand what you're saying?" He continued to berate me as if I was not understanding him on purpose. He then said it a third time and said, "Did you understand THAT?!" I said I did but he did not need to speak to me that way. He said he didn't understand why I didn't understand him before and it's only because of my friend that he's going to give me the keys, otherwise he wouldn't. I was livid that he would keep berating me instead of just giving me the keys and contract so I could leave, so I walked out and let my friend handle the rest. As a result, I had to call U-haul after picking up the truck to add the insurance because I did not trust what he would do to the truck after I returned it. I sent the same friend to return the truck while I waited outside for him so I wouldn't have to engage and my friend did not write the mileage down. He was told I would receive an email with the charges, but I did not. I checked my bank and there's a $130 charge pending when it should have been between $60 to $65 ($20 for truck plus $21 miles plus $15 insurance that I felt forced to get because of his lack of professionalism, plus tax). I will never rent a U-haul from this location again. Extremely rude proprietor who should not represent U-haul. I found out after the fact that he tried to get me banned from renting U-hauls in the future ... all because I could not understand his heavy accent. Twilight Zone moment. GO TO A DIFFERENT LOCATION FOR YOUR U-HAUL TRUCK.
Jan 31st, 2021

The guy that I rented the uhaul from told me I would get my money back overnight and I asked him are you sure it doesn’t take 3-5 business days and he said no that’s only if you pay with check. So I asked him again and he reassured his statement and said it’s easy to take the money off the card why wouldn’t it be easy to put it back on ( that convo is recorded) , and aside from that he double charged me, and put fraudulent Charges on my receipt. I paid $122 and I am receiving $ 9.48 cents back he charged me for 2 days when I had the uhaul for 7 hours, the day rate was $19.95 I was charged $39.90 and only used 27 miles at .79 cents a mile which came out to $21.33( which is the only accurate charge) He double charged me for Safe move when I didn’t ask for that option at a rate of $28 and a $15 cleaning fee when I left the uhaul spotless. I feel as if I am being scammed, and I will be leaving a review on all my social media platforms, I have a huge following of over 2 million, and intend to share my experience everyday until this is made rite.
Aug 25th, 2020