Hudson Valley Credit Union

Michael Zendel _{on Google}

Apr 6th, 2024

I have a car lease with HVCU and I have been paying monthly bills through automatic bill pay without missing a single payment for 24 straight months. It was difficult to set up the monthly bill pay to begin with, but once it was finally set up, they were taking their money as expected. Exactly 2 years after I set this up, they stopped taking my money. I called to see what the problem was, and they told me that I needed to frequently look at my account or the bill pay would be terminated and that I would have to set it up again. Why? Why do I need to log in and look at my lease account to prevent you from deleting my autopay setup? The woman on the phone couldn't provide a good reason. I then tried to set it up again, and the system could not find me using my social security number or my account number. I gave up and set up bill pay through my personal bank. In 30 years of leasing cars, I have never had to do this. From the other reviews that I am reading, it sounds like HVCU is not a serious lender and they have inadequate technology. This will be the last time I do business with them.

Herman Figueroa _{on Google}

Mar 18th, 2024

Carmen & Jackie are kind & understanding, bank professionals!

Hanane Darsaoui _{on Google}

Feb 29th, 2024

Terrible customer service with Hudson valley bank. I contacted support, they were unhelpful with a negative response.

Alex Bauer _{on Google}

Feb 5th, 2024

I've been with the credit union for over 20 yrs and they have been great the whole time.