Sun River Health Poughkeepsie

I was at the Sun River Health Center on September 21, 2023! Dr. Delsanto was there and she wanted to see Dr. Tan! I tried to make an appointment for next 3 months (Dr. Delsanto orderz) but when I tried this. receptionists stated that Dr. Tan is Unavailable for after 3 months! Now I need a prescription filled now they stated they cannot because I need to schedule for an appointment! What? On September 21 I did tried to do this! Now I this prescription medication filled on my last 4 pills! Sun River IS NOT AS IT USED TO BE!! DR. CHRISTOPHER'S GEORGE AND DR. DELSANTO ARE THE BEST DOCTORS! BUT THEY LEFT!!!! I tried to make an appointment on Mondays cwitg Dr. Simpsons because my aide is with me the whole day! My aide comes at 11:00 am on Mkbdays they booked it at 11:30 am on the same Monday! Second one Friday I asked for a Tele appointment with Dr. Simpsons! They made it for Monday! I call on M Monday rep said that they do not do Tele appointment! The rep on Friday should have told my this but they did not! The rep said they do Tele appointment on February 17 on Wednesday at 2:15 pm! February 17 I called at 2;00 pm to confirm 2; 15 pm they yes! I called 2:15 they paid that the doctor is late! I called at 2:30 no doctor yet I caller 2:45 pm doctor is having trouble with the computer! I called 3:00 pm doctor still having trouble with computer! I was so rated m, flabbergasted! Then Saturday they called thar I missed the Tele appointment on February 17 at 2;15! What are they doing on Sunday River??I AM TOTALLY IRATE WITH Sun River!!!!!!
Mar 12th, 2024

I came there today December 13 the lady at front desk told me to she have no provider she told me to come at 6pm..when i go there at 6pm it was close ...bad service and she lie...she black lady with glasese..I don't know her name...
Dec 20th, 2023

12/5 After just one appt with my new primary who is not a part of Sun River Health I received better care and attention than I ever received from Sun River. I have been reminded what true professionalism and caring really is. The staff at Sun River arent given proper training Just telling the truth Update 11/9/23 Asked via text to participate in a zoom to evaluate this program. Answered yes several days ago as requested. Today is zoom conference at 2:00. Still have not received info as to how to get on the zoom conference. Typical of this organization 11/9/23. Note I changed to another group. They actually answer their phones and reply to any texts I send. Calls not returned, bloodwork from another lab misfiled. Staff not receiving proper training. I had to remind the assistant who was doing my pre surgical assessment that I needed an EKG Cannot get my medical files.Email given on automated phone system to request med files gets sent back. Alternate number to an outside source requesting medical records has not returned my call from 5 days ago; even though their message says they will return my call within 24hrs. I had no problems with my physician. However I have no confidence in getting the care I need. I do not recommend Sun River Healthcare
Nov 24th, 2023

The front desk staff are always friendly and attentive. The doctors and assistants are always on point with timely care and concern. I've never had a bad experience or witnessed anyone having a bad experience. Getting appointments quickly is the best thing because when you get sick for a few days they get you in and write notes so you can return to work when it's best for you to heal first. Thanks Sun River!!!
Nov 23rd, 2023

One star is generous, I would give 0 if I could. I arrived early for a 12pm appointment, but was not seen until after 2pm. When I was seen, not even the most basic physical was performed. I spent my 2+ hours waiting researching new primary care doctors online. Please don't go here unless you have absolutely no choice...I've already submitted a complaint to them directly as well. Do not go here, they will waste your time.
Nov 13th, 2023