Ashley Store + Outlet

Ayda was informative about services that Ashelys provided and supported us in picking the option we were most comfortable with
Apr 6th, 2024

Apr 3rd, 2024

Everyone I worked with was exceptional, from sales to delivery and installation Top notch service
Mar 30th, 2024

From purchase to delivery Ashley exceeded our expectations!!!!
Mar 27th, 2024

My husband and I bought a dining set just over a year and an half ago with their accidental protection plan. Just after the one year manufacturers warranty expired the chairs began to fail. Not to mention the coating began to chip off immediately after we got it. We contacted the third party warranty company 5 star and they said everything we submitted claims for were considered usual wear and therefore not covered. However, they did offer to send someone to fix our set and be charged in full for the repairs! How thoughtful. After contacting the store directly, an associate told us we were **** out of luck and there was nothing they can do. My husband and I used to work in the furniture business as store managers and this is no way to treat customers who are under the impression that they are buying quality furniture with a supplemental warranty plan only to receive a set made out of painted partial board held together by cheap hardware and a scam protection plan. We will not be contacting Ashleys again to rectify this issue, their associates have made it VERY clear they will not be willing to assist us. Your staff cannot care less about their customers once that commission hits their paycheck. This store's customer service is egregious. We are going to shop for a new dining set right next door at Bobs, where we have had nothing but great experiences purchasing our other furniture from. Thank you for absolutely nothing. If I didnt have to put at least one star, God knows I wouldnt have put any!
Mar 26th, 2024