Chase Bank

Ok
Oct 10th, 2023

I did not experience any rude behavior from staff. They were professiona and friendly. But their system was down
Jan 2nd, 2023

This is the worst branch in the Hudson Valley. The ATM never works, and the customer service is horrible.
Dec 26th, 2022

I have never had a worse experience at a bank than i did today i tried calling to leave a complaint and was hung up on and this isnt something i would normally do but the amount of nastiness and disrespect i experienced in this facility today baffled me. My tellers name was Claudia and from the moment i walked up she was extremely rude. I had gotten my card stolen and have a replacement on the way so i provided my ID instead, she refused to cash my check and belittled me for not having my chase debit card on me and gave me a hard time to try to take money out of my account. She also was trying not to take my ID due to me giving her a different address for my account so she can access it which is not the address on my ID due to me moving. She was completely unprofessional and honestly my whole experience today makes me not want to bank with Chase again!!
Oct 21st, 2023

I never review anything, but I've had this horrible experience in my mind for months now and I have never felt such racism against me ever. I'm hispanic and I had my 2 year old son with me that morning when I got in line, there were 2 bank tellers, a woman and a white male in his 40s (maybe not sure go the age), I waited my turn and then proceeded to the male bank teller. I asked for a print out of my bank statements of last year (weren't that many since I was new at chase last year), he then said to step aside and wait until he is done with EVERY customer in line. so I waited, people kept coming in and my son was not too happy at that point... I went back in line after 25 stressful minutes of waiting and I said to him, there is no more people, he proceeded to tell me to continue waiting because someone JUST WALKED IN... I never felt so angry, I went back to sit down and this younger lady walked out of a door and I stopped her and asked her if she could help me, she nicely said yes... IT TOOK HER 4 MINUTES TO GET MY INFO AND PRINT OUT THE STATEMENTS.... the man saw this and offered my son a lollipop... I was disgusted at this point... I promise I will go back and read his name off his name tag if he is still there.
Sep 7th, 2023