Monro Auto Service and Tire Centers

0 Stars, I should have read the reviews first before even making a phone call to this god-forsaken auto shop. I am from out of town, will be here for a few days, but need some work done on the car. I set up an appointment online, and then, wanting to be a good customer, called to chat about what I needed before I took the car to them, to make sure I wasn't going to throw something into them that wasn't feasible for the time. The "gentleman" on the phone was dismissive from the start, immediately telling me that he hasn't even had the time to look through the other appointments. I explained that I understood and that's why I was calling. He reminded me 5 different times that he was soooo busy. After responding every single time with "I understand, I just want to chat through this really quick" he continued to be dismissive and act like my business/needs were unimportant. In case you read this, front desk phone answerer, we all have jobs, and we are all busy, no need to tell the whole world. I never thought a 5 min phone call could be so frustrating. Since I cant reply, Im adding an edit here. I should have included owner, please do not respond with an insincere apology, but I forgot and was too late. Im thankful I can nominate you all the worst customer service I have experienced in the NE.
Apr 7th, 2024

Mar 27th, 2024

The Monro in Plattsburgh, NY on Smithfield was unable to balance my tires. Smells like they smoked in the truck as well. I usually don't leave a bad reviews but my coworkers warned me and I just went with them anyway. Going to Monro in Saranac Lake tomorrow to see if that store can correct the balance of my new tires
Mar 15th, 2024

DONT MAKE APPTS ONLINE! CALL THEM TO BOOK! They dont abide by them. Drove over two hours for an appt I made through their site. Only one tech and he explained he doesnt abide by them. Waste of time, gas, and resources for a failed system.
Mar 5th, 2024

Beware of making appointments online at this location. I made an appointment yesterday for a NY state inspection today on their website. I picked the option of dropping off my car. It gave me the option to drop off in different time frames. I chose afternoon, which gave me the frame of 1-6 pm. I received a confirmation email directly after, which to me is usually the be-all end-all. After driving an hour and a half from VT today and arriving at about 3:30, we were told by the front desk employee (who by the way, is extremely rude and condescending) that we wouldve had to drop the car off before noon, and that his inspector had already left for the day. He also said he books inspections about 1-2 weeks out. The confirmation email I received said absolutely nothing about these details and when I had to drop off by, it just let me pick 1-6 pm timeframe. It is extremely unclear and frustrating. This disconnect between online booking and the schedule they go by is the reason why all the 1 star ratings on here are in regards to scheduling that way. To this business- please, please just get rid of the online booking feature if you wont stay true to it. Its just useless at that point. Just have phone booking. If you intend to keep it, PLEASE make instructions like when we need to drop off by and what exact day we should be there more clear in the confirmation email. We ended up spending the gas money, ferry money, and dog sitting money for nothing today as I was under the impression my car was sure to be inspected. We scrambled to see if any other auto shops that did inspections were open today, but since its the weekend none were open. This service was ultimately extremely disappointing and terrible customer service. I understand one offs in making mistakes and then making things right with customers, but this seems to be a repeated problem based on other reviews Ive read.
Mar 15th, 2024