NBT Bank

I was told by the teller that she was unable to find my account, however, her intentions were to have me to verify my information even after I had given her my license and check. She then had the verify my check was on the payroll? The other branches have been able to cash my checks weekly, using only my license and check; always a very smooth process. So after opening an account, I am disappointed with how the encounter left me with a very unwelcoming impression.
Oct 17th, 2023

Sep 26th, 2022

I love NBT Bank! Ive never had any issues. Ive overdrafted by mistake before, and it was a full 5 days before I was able to correct the error, and while they told me to do so promptly or be charged an overdraft fee, I never was. Staff has always been courteous and polite. Highly recommend!!
Nov 15th, 2019

After being a customer with this bank for a few years, the last situation has made me feel like changing banks. Very rude over confusion. My account was locked where I couldn't access my money to pay for my bills, groceries, and important urgent things over being on a forgotten joint account. I haven't deposited, taken out, or messed with because that account wasn't mine and it was forgot about. I nor the other person was notified about an overdraft. So I can't access my hard earned worked cash and pay for things that need to be taken care of over an overdraft that wasn't caused by myself but the owner of that account. Plus they want it paid or they're threatening me to basicly steal my money for that person's mistake over whatever happened from their behalf to overdraft with out notifying neither that a negative balance occurred. They were very rude over my confusion. My personal account that nobody is on shouldn't be locked over somebody else's problem and then I'm threatened for them to steal my money for that person's problem all because I'm on the account. They could have investigated and saw it had nothing to do with me so making somebody be punished for an exes fault is wrong. After this is resolved I'm changing banks. I make just enough to live then to be hounded by a bank over somebody else's mistake!
May 1st, 2019

I was told by bonnie march 1st they stop the 5 dollar over draft on my account daily as long as my tax check was in my account before april 16th here i am tax money gone they took my money.
Nov 27th, 2018