Bruegger's Bagels

Apr 8th, 2024

Apr 8th, 2024

Worst experience I received and would stay away from this location. Went to drive thru and ordered 4 sandwiches for $39. When I got to the window I asked to add on two bagels and she said no. I found it funny because I had to wait for 12 minutes for my order. In addition she was extremely rude placing my order. Contacted their corporate to let them know how poor the service was never to get back a response.
Mar 30th, 2024

Worst Brueggers experience of my life! Cashier and sandwich maker had me standing in the wrong spot for about 5 minutes. Hey! Could have told me, Sir, you order over there! No. Had me standing there like an idiot. Everything was dirty. Only reason I left 2 stars is because the food is always good..
Mar 27th, 2024

Hi, There was no reply button for the review, hence editing the current review to provide an answer to your comments. First, thanks for being prompt and acknowledging it. However, sadly when I go to the link and try to find this location by going to NY and then cities it does not show Pittsford or Victor or Rochester. Hence, I could not submit the form. However, below is my perspective of events - I visited the drive thru on 4/5, Friday around 10:40 am. Me and my two kids were ordering and since it had been sometime from our last visit, we were unable to locate the types of bagels. So I asked the person at the speaker booth if she could provide some options and her response was "its on the board". I understand that I need to read carefully but the tone and way it was delivered felt dismissive. I thought may be it is just me but my kids also confirmed that the delivery of the message was rude. When we reached the window to pay and receive our order, she had the extension thing for the credit card but it was a bit far and she was again the dismissive "oh this is the maximum it can go". I equate you guys to a high end food provider such as say a Chick Fil A, I pay a higher price not just for food but also the service. Finally, I was clear I did not want to leave a tip - firstly since it is a drive thru so in my mind the worker has not done anything extra and secondly the behavior, but there was no such option. When, I left the minimum possible which was $1, there was again some audible non positive sounds as though it is her right to get a tip and a higher one. All in all, I can expect this kind of behavior from some cheap fast food joints but you guys are a class act and this was not classy. May be the workers could get some customer training before they handle customers or if they got one may be it could be revisited to refresh it. Anyways, thanks for reaching out. Hope it gets better at your location. Reminded me of the place where you pay and the servers and cashiers get paid to treat you rudely. Asked cashier some question when in Drive thru she says is on the board. There is no option with no tip, it felt like I was forced to tip - I mean I am doing a drive thru tip for what? Plus she was rude. Food was good but will take a lot of convincing or if I am really hungry to get me to go there again.
Apr 5th, 2024