Fajita Grill

Apr 9th, 2024

Mar 27th, 2024

Mar 20th, 2024

The food was okay, very good service
Mar 18th, 2024

Ordered myself and my boyfriend dinner from here, (I have only ever eaten here once and that was the fulton location, but he loves it so we decided to get food from the Oswego location.) I thought, sure why not try something new? Well we both ended up getting the loaded nachos with queso, and I also, got a quesdilla and a sprite. His nachos were perfect, however, I was supposed to have black beans, sauted mushrooms and cheese on mine. Well, there was only maybe 5-6 beans in the entire bowl, and the "sauted" mushrooms were ice cold and hard, and for some reason they LOADED tomatoes on it which I definitely did not order because I hate tomatoes and it also does not say tomatoes on our receipt so I know I didn't accidentally order them by mistake. I thought, okay, whatever I still have my quesdilla, I'll just eat that. My quesdilla was supposed to have the SAME ingredients (sauted mushrooms, black beans, and cheese) with the addition of taco sauce. Well I go to pick it up and this is ALSO LOADED with tomatoes to the point where the tortilla shell is completely soggy and falling apart from the moisture, I couldn't even hold it. On top of that, the sprite I got tasted AWFUL. Either their soda machines need to be cleaned out or something else was up with it, because it was completely undrinkable for myself and my boyfriend who tried it just to be sure it wasn't my taste buds. So then my boyfriend decides to call the restaurant (we ordered for take out) to see if we can get the order fixed or refund it or something, a man named Nate or Nick(not sure if he is the manager or not) answered the phone and placed my boyfriend on hold and said he would be right with us as soon as he was done helping the customer he was with, now my boyfriend has been on hold for literally half an hour, so he hangs up and calls back, and the man told him that he tried to answer the call and no one was there, which is a lie because NO ONE picked up our call, and then proceeds to tell my boyfriend to wait another 15 mintes. The amount of money we spent on this order, I expect better service&quality. My boyfriend and I have both worked in food service before so we undstand that mistakes are made, and were super polite about it when initially calling but after being put on hold for an HOUR with no resolution or any support of compensation or anything towards us. I will never be eating here again and would definitely not recommend anyone else either. The quality does NOT equal the price.
Mar 26th, 2024