PAL Enterprises, LLC

Nick D _{on Google}

Dec 2nd, 2017

Stay away. Professionalism is out the window with Park Square apartments.
A little background on myself. I am not the type to troll the internet writing bad reviews. It takes a lot to get me to write a bad review about a place.
My wife and I bought a house this Summer (2018) after being tenants at Park Square for two years in this place. We are two young professionals and were always on time with our rent. We were quiet good tenants and do not have lofty expectations.
**WARNINGS About PARK SQUARE in Hamburg, NY
- They will find something to dock your security deposit on. Even on things that you cleaned! My wife thoroughly cleaned the Refrigerator and Stove. She even left a container of baking soda in the fridge and put new burner covers on the stove. They docked $100 for a "dirty stove and fridge"?
Funny thing is, found out my friend lived in Park Square a couple years earlier than me (apartment, not town house) and he just told me they were docked for the same items.Coincidence?
- Before we moved out on the 18th of Aug they told us to turn in the keys by the 24th which was a full 7 days before the end of the month. We were fully paid on Aug. but assumed that it might be prorated in the security deposit. WRONG. When inquiring about the last month we were berated by a woman from the office (Not Carrol but a different one) and told that no staff would have told us that "legally" and that we were lying. I asked to talk to Peter (owner, manager) and he also accused my wife an I of lying about this. Furthermore, we were told that because one of the lady's in the office was his Sister, that he believes her and that she never would have told us that. Huh?
- A month before I moved water started leaking on the kitchen ceiling when showering. We had two calls to maintenance and were told it was something that could only be fixed once we moved out?
- Parking is BAD. Spaces are less than standard width with no where for guests to park other than along the fence. That won't stop other tenants from letting their guests park in the few remaining spots though. A problem we frequently dealth with.
- Garbage piles up quite significantly in and outside the dumpsters.
- Packages left on our front porch have been opened stolen before
- Very little money is put back into the facilities. The apartments have dated appliances (possibly from the 70/80/90's), fixtures and hardware. Carpets are stained. Doors are cheap and hollow. Linoleum is old and not properly fitted around edges. We had toilet issues about 5-6 times over the course of our two year stay. Landscaping is unkempt at best. Water leaks are commonplace. Outlets dangle from the wall. Doorbell never worked.
The best part is that Park Square sold another apartment group and just built new luxury apartments right next to Park Square?
- Maintenance staff is rude, late, sometimes doesn't show up. My wife sometimes works from home and some of the maintenance guys would make snide remarks under their breath such as "Working?...Why don't you get back to watching your daytime TV". We were not paying rent so we could get their opinions on how we work.
- I was berated by staff and Peter (personally) over the phone about wanting my last weeks worth of rent prorated. He also threatened to break out pictures of the Stove and Fridge which I welcomed along with the date/time stamps.
Having a conversation with Peter was akin to being shaken down by a mobster. He was rude, condescending, talked over me constantly and called me a liar. He basically said he would not give us a dime and our claims were unfounded.
He also threatened to "gather his guys and take me to court if I that's what I want". Obviously I don't have the time/money to do this and Peter knows this!
He even berated me as a troll and a lowly person for suggesting I would write an online review.
Overall, I would not recommend Park Square for the above reasons. Please heed this review as a warning.