UBMD Orthopaedics & Sports Medicine

My first experience here with their PT department was terrible it is still the same. The Secretary and PT Manager are not competent enough to run a facility. The secretary there I wouldn't let her run or be the face of my franchise she is not even smart enough to run Mickey Mouse Club House. The PT manager on duty was not worth a hill of beans either. He has no customer service skills or management skills.
Mar 24th, 2024

I got a call week before my appointment. Threatened to cancel my appointment on spot if I didnt fill out the paperwork sent before my arrival. Was no paperwork, but access to a patient portal. An hour later all the questions are answered! Get to my appointment and must fill out all the paperwork again! I tell the girl I did it all online and she said, we dont have anything on line like this. bringing up my patient portal so show her shes wrong and then she says its different. No, its exactly the same info I filled out on line. Im 1/2 hour past my appointment time with an absolutely full waiting room. We will see if I stay for the appointment I dont wait for late doctors!!
Feb 19th, 2024

I don't ever write bad reviews, but this is to give heads up to people to save your time and money. When they give you follow up appointment ask them what they will talk about at this appointment. I left work to take my Mom to this appointment and paid $40 copay for them to bring us into the office to tell us that there is nothing they can do for her. I am not mad about the results or that there was nothing they could not do, but I do not understand why they could not call instead of wasting our time! This is way to SCAM people to charge copay and insurance for appointments!!!!
Feb 18th, 2024

I have nothing but good things to say about Dr Binkley and Mrs Dr Binkley , in my opinion they have one of the greatest teams in Western New York. They really do care about each individual and their struggles through their recovery. They are the best in my opinion. They helped me in more ways then just fixing my arm ... And for that I will always and forever be greatful and thankful for them ... They are some of the greatest, kindest human beings walking the face of the earth right now ... God has a way of putting the right people in your life when you need them most .. Thank you one day all your kindness and love you two put in this world will be paid back ten fold someday... Thank you
Nov 28th, 2023

I never write reviews unfortunately,I feel that I had to today. We never made it past the receptionist desk. The secretary was condescending to us and everyone in line. Also, stating insurance information( which should be kept confidential ) out loud. I traveled quite a distance but requested my insurance cards back and immediately left. Im sure the doctors provide great service; unfortunately the front desk (office manager)was the rudest person with no reason to be.
Sep 12th, 2023