Safelite AutoGlass

Dec 21st, 2023

Dec 4th, 2023

Nov 25th, 2023

During a home appointment for my windshield. It started to rain and soon was rerouted to the office setting to address it easily and out of the elements. While in the waiting room I was questioned about a calibration for lane departure warning etc. it would of cost $3-400 to do this reprogramming B/S : my car recalibrated itself and they are currently scarring customers into a unnecessary recalibration fee. My vehicles safety features work fine & dont let them tell you otherwise. Drive the car after the replace and see if your particular vehicle needs a recalibration. Ive yet to contact an honest trustworthy garage/service center that doesnt try to take advantage of the everyday customer
Sep 6th, 2023

I made my appointment online, no problem. I had to choose a location that was not the closest (or even the next closest or the 3rd closest) due to a lack of available appointments! After a 45 mile drive, I arrived (before the scheduled time) to find the shop open but unoccupied. I rang the bell, checked the bathroom and kept yelling "hello, hello" but no one answered. I called the help line listed on your website and they said they tried to call manager and assistant but they were not answering. I asked what I should do, and was told a "manager" would call me. NO ONE CALLED! Finally, a nice young man appeared and said he was working in a different building out back and was the only one here! IS THIS YOUR IDEA OF CUSTOMER SERVICE?? ONE WORKER TO COVER 2 BUILDINGS AND GREET CUSTOMERS???? AND, by the way, the "help" line never got back to me. The Young Man who ultimately fixed my windshield, was working as hard as 1 person can. He should be rewarded. . . I purchased new wipers (front and back) and he should get credit for saving the day.
Jul 29th, 2023