SERVPRO of Long Beach / Oceanside

These guys were fantastic! On time and professional. They made my bad day good.
Oct 22nd, 2023

I spoke with Jack Ruiz, he is the owner. I was pleased to hear his story and how he worked to own his own business. He REALLY cares about the customer. His commitment to ensuring all aspects of the repairs were covered was very much appreciated. I would recommend him to anyone who needs a remediation company. I don't want to have any other repairs but if I do, I have a person in Jack who will take care of everything! Service: Water damage-related cleanup & repair
Mar 19th, 2023

For the remodel: If I could review lower, I would. Avoid dealing with Kathleen or Nick. They dont keep accurate records, they dont have any plans, and/or communicate with their own people what needs to be done. Make it work is the only direction Nick gives. They are the worst.
Jul 15th, 2022

ServPro was a God sent! My pipe burst and caused extensive water damage on three levels of my house. I was about to put my house on the market and was disheartened when this happened. But ServPro got in, eliminated the moisture, removed the damaged floor and sheet rock and completed the repairs in a timely manner. From the office personnel to the guys in the field, they were professional, courteous, responsive and a pleasure to work with. Nick was amazing, checking in with me throughout the process. The work was amazing and impeccable! He even threw in a few extra items at no cost. Upon completion of the work, I put my house for sale and everyone was amazed at how beautiful the house looked. It actually looked like a new construction on the inside. I got an offer within days, $5,000 above asking price and I have no doubt it was because of the outstanding and high quality work done by his team. I recommend ServPro without any hesitation. They turned a very difficult situation into a blessing and I am extremely grateful. Thank you ServPro team and God bless! --Frank Rivera. Services: Water removal, Flooring
Apr 18th, 2022

The initial water break happened on 11/5/2021. My basement was flooded. I had about 10 inches or more in my entire basement. My first encounter was with Michael Kusek who wAs the project manat throughout the entire ordeal. His calmness but yet being reassuring helped my wife and I feel much more at ease. He was professional and caring. Dan, who was another manager of a crew of workers had a sense of calmness and was communicative as well as prompt. He communicated every time why him and his team was coming and when. I requested a call about 30 minutes prior to his arrival and Dan and his crew were on point every single time. My wife and I appreciate these two Servpro employees who were outstanding and exemplary employees who were across the board excellent to do business with. We recommend Servpro if you require their type of service. My wife and I have been through so many negative experiences with just the customer service side of dealing with different companies. It was refreshing to have an outstanding team of workers who cared, understood and being forthright throughout a rough experience. We also commend their workers who were respectful and diligent in doing their work. We highly recommend Servpro if your needs require their services. Service: Water damage-related cleanup & repair
Feb 21st, 2022