KAY Outlet

peter st clair _{on Google}

Jun 12th, 2023

Poor customer service. Bought jewelry with zero interest promotion. They didn't honor the promotion. Didn't figure it out until after i got my statement and it wasn't a option to return

Kristen McMurtree _{on Google}

May 27th, 2023

Noelle is the best!! So happy with our experience here. Engagement ring is perfect.

Jennifer Zak _{on Google}

May 1st, 2023

Great management and Amazing customer service..Jennifer is kind, professional and helpful when shopping for my jewelry needs

Georgia Freedom Financial _{on Google}

Apr 9th, 2023

I truly hate shopping at this specific Kays location at the Niagara Fashion Outlet Mall. The staff members are rude, incompetent, arrogant jerks who need training on customer service and how to properly serve customers. New flash ladies, just because you wear tons of the "stores jewelry inventory" during your work shift doesn't mean that you actually own it! Get off your high horses and treat customers with respect when they walk in to your place of employment. You're not better than anyone, you're literally mall clerks. This is a chain jewelry store at an Outlet Mall, not a private luxury jewelry store. You all make no effort to make customers feel welcome to shop in your store. Humble yourselves. Drop the elitist attitudes and do your job, which is serving paying customers with respect and decency. Horrible customer service, do not patronize this location. **Buyer Beware** Go to a Erie County Kays location and you will have a far more professional experience.

reilly climenhaga _{on Google}

Mar 16th, 2023

So I came to Niagara outlets looking to get a new watch. I'm always sceptical of buying one at a "corner" jewelry shop. So I stopped into Kay quickly and asked the Ladies ( Sam and Alexis) about their citizen collection. These ladies were so sweet and personable that after I left our quick first meeting I decided to go back. Sam helped me when I came back. I told her I needed a black citizen watch for my collection. She was very knowledgeable. Very sweet and very respectful of the fact that I was looking for a specific color and look and didn't try and push any other watches on me. Even if I didn't need a watch id come back to this Kay just to see her beautiful smile. Alexis was the other jeweler. She is the one that sized my band on my watch. She was very fast. Very professional and also very sweet when we conversed. I would recommend that any one in need of any new jewelry jewelry repair or cleaning head to this Kay and visit SAM and ALEXIS !!!!!!