Kohl's

Michael Pedro _{on Google}

Apr 7th, 2024

Every time I visit this store I always find good buys.

Cathy Freeman _{on Google}

Mar 26th, 2024

Joshua was very helpful and knowledgeable

Amber Reid _{on Google}

Apr 3rd, 2024

I had a terrible experience at Kohl's, a store where I have been shopping for over twenty years and spending a significant amount of money. I made a purchase on March 9th worth $177, but when I went to return it, they could only find one item on the receipt. This happened because when I made the purchase at the self-checkout, I needed assistance from an employee as the machine was not working properly. Unfortunately, the employee forgot to send me a receipt, but I didn't think it would be a problem since I had never encountered any issues before when using my Kohl's card.
To resolve the issue, I asked to speak with a supervisor and Faustina was assigned to help me. However, she informed me that there was no guarantee she could locate the missing items. I asked several questions and suggested calling Kohl's charge to obtain the receipt, but I was told it probably wouldn't work. At this point, Craig, another supervisor, was called over, but after checking in the back, he also concluded that there was nothing they could do.
Feeling frustrated, I asked for another manager as Pam needed to leave, and Craig also left. I decided to call Kohl's card customer service to explain the situation, but it was a challenging and lengthy conversation. Eventually, the Kohl's charge representative confirmed that the purchase had been made. Then, I came up with the idea of looking up the UPC from the boots. The representative called over another manager named Gisela, who was able to retrieve all the necessary information and process the refund. It took three hours of my time in the store to finally resolve the issue. It was truly a nightmare experience.