Hudson Valley Oral Surgery - Randall G Wiston DDS

I had a very good experience with Dr. Winston, who performed a surgery for me and was hoping to do another, but sadly COVID hit. Dr. Winston was amazing at explaining all my options and going over all the pros and cons, making sure I had all my questions answered. When I called the practice again to schedule my oral surgery I was told Dr. Winston had retired leaving me with no other choice but to see the other oral surgeon Dr. Payami . My main complaint is with the other oral surgeon, Dr. Payami and the other staff. The receptionists are rude and always seem bothered by the patients, the assistants are very catty and cold. It was especially awkward when I overheard them talking/gossiping loudly about other patients and staff, that was really unsettling. My husband had to have teeth removed and was left with bone fragments imbedded in the side of his moth. I decided to give the practice another chance thinking it was just a normal outcome with the bone fragments, come to find out it's really not. I booked an appointment and was told I had to see Dr. Payami for a very unnecessary consult, even though I had already been in for the exact consult before.... Seems like a money grab to me. I was surprised by Dr. Payami's rudeness and unprofessionalism. He was quick to the point but during the consult he said rudely " You know the procedure probably won't work for you, right? It would probably be a waste of time." and I replied "Yes Dr. Winston did mention that all cases have a chance of failing but he was very positive that my outcome would be a win, not a fail." He seemed annoyed with my response and abruptly left telling me to schedule an appointment with reception. A waste of time? I'm the one paying you to perform a surgery?? I felt so uncomfortable with the interaction with Dr. Payami that I decided to see a different oral surgeon and book with them (even though I'll be paying more). Dr. Payami seems to have a terrible attitude and poor patient care quality. I used to refer my friends and family here now I will avoid this practice at all costs! After Dr. Winston left the practice has defiantly lost care and has low standards.
Aug 20th, 2021

This place is awesome. NO WAIT in waiting room very professional and even called to check up later that evening.I highly recommend
Aug 19th, 2021

Had 3 wisdom tooth taken out at the same time, and I didn't even feel any pain afterwards. Didn't even need to take pain medication.
Feb 21st, 2021

I was referred to this office and went to set up an appointment. The receptionist and 2 other woman in the front were very helpful. I scheduled the appointment for the next day. Dr. Ali Payami, DMD, MD who did the surgery listened To what I had said since I have issues with medications and was very nervous. He said you will be fine and I was . No pain at all . He also called to see how I was that night . I greatly appreciate his professionalism and will recommend this office. Thank you , Eileen C
Sep 6th, 2020

Had 2 molars extracted today. Second time seeing Dr Wiston. He's so patient and staff was great. I appreciate being in great hands while being so scared. Thank you!
Aug 25th, 2020