RTS - NYC Waste Management

Maybe you can relate: Monday morning I'm laying around watching soccer and I hear the recycling truck-oh no-I didn't put out my stuff. I chase the truck down the street in my bathrobe but didn't catch them. My neighbor tells me I can call RTS recycling (number on the Scotch Plains Town Website) and they'll come back. NO WAY do I think this will work-but I called. They couldn't be nicer, showed up the next day to pick up my stuff, and then called me the next day to follow up to make sure it got picked up-best vendor our town has! So if you ever forget to put out your recycling there is hope. Love this company. Service: Waste recycling
Dec 30th, 2022

Service: Trash removal & disposal
Jul 27th, 2022

On-demand service is a lie, at least in NY. Scheduled a pickup through their app, and included a detailed list of items with photos. Was then contacted via email by a customer rep who requested photos, which I resent via email. I was told that I'd receive a detailed quote and documents to sign shortly, and a hold was put on my credit card. I hadn't received a quote by that evening and the pickup was still listed as pending for the next morning. I received no response to follow-up emails and it took multiple phone calls to get through to someone. That person did try their best, but they had no dispatch available for the day when the pickup was scheduled, and I was then given a quote that was 4x the earlier estimate. A huge waste of my time, and an excellent example of tech bloat. In order to book, I needed to download a buggy app when I would have been happy to schedule over the phone or world wide web, and then that app allowed me to schedule a pickup that was never going to be possible. If I hadn't wasted an hour of my time explaining the situation to multiple reps over the phone in order to get connected to someone who could at least accurate assess the situation, the scheduled pickup time would have come and went without my ever hearing from them. There is still a hold on my credit card. Extraordinarily unprofessional conduct. Service: Electronic waste removal & disposal
Jan 16th, 2022

Oct 9th, 2021

I highly recommend RTS for any of your waste removal needs. I used them for yard waste removal and couldn't be happier. They arrived on time and the driver leaving the container was amazing. He was very friendly and waited for the space needed to place the container. The team who came in to help remove the items from our location was so professional. They were neat and organized and removed everything quickly and efficiently. I would use RTS again and so should you!! Services: House & garage cleanouts, Yard debris removal, Junk removal, Furniture removal
Sep 2nd, 2021