Heart of Chelsea Veterinary Group - Hell's Kitchen

Edith Burgos (Linda) _{on Google}

Feb 21st, 2024

Love everyone there so caring and professional!

Robin Reetz _{on Google}

Dec 1st, 2023

Love this placethe care team is so considerate and kept my animals happy and comfortable. Jalyn in particular was so caring for my nervous pup, and went above and beyond in service. Highly recommend!

Deborah Gladstein _{on Google}

Jan 8th, 2024

Before we adopted our puppy, Sonny, my husband and I visited four different vets in the neighborhood. From the moment we stepped inside the door to Heart of Chelsea, we got a good feeling about the place - not just because its such a well organized, together clinic, but mainly because of the people who work there. From the friendly front desk staff, to the dedicated veterinary assistants and knowledgeable vets, most everyone weve come into contact with here is professional, well-trained, and committed to providing compassionate care for animals. Plus theyre easy to reach, either by phone or email, and are generous with their time. So even though Heart of Chelsea is more expensive than other neighborhood vets, (its definitely a stretch for our budget being that were semi-retired performing artists) the quality of care we receive from them is well worth it.
Since this is our first time raising a pup, (and turns out our little guy is very sensitive in nature from his G.I. system to the way he experiences the world,) I especially appreciate the staffs understanding when it comes to the human side of the equation, i.e., the emotional ups and downs that go along with the territory.
In this regard, I would especially like to thank Sunny (they, them, their(s,) the veterinary assistant who we met at our first appointment 18 months ago. Whether we consult with them in person, or over the phone, they listen to our concerns with patience, kindness and genuine caring. By the end of our conversations, they always come up with practical, helpful suggestions that are based on a wealth of information and experience. Put simply, his sensitivity to our family had felt like a lifeline of support.
The vets weve worked with so far, mainly Dr. Torchia and Dr. Profido are both excellent. I especially appreciate Dr. Torchias mindset that one size doesnt fit all - he has been both open and supportive of our life style choices concerning treatment and ongoing care for our pup. Dr. Profidos emphasis on the educational component of our visits have been tremendously beneficial, i.e., by providing clear information and options, weve been able to make informed decisions that best suit our familys needs.
Also of note is the very positive experience weve had with Jen Abitino, the pet insurance specialist who helped us find a plan that would work for us. Shes also incredibly efficient about submitting our claims, and a pleasure to work with.
Finally, this review would be incomplete without saying that whenever I call with a question, concern or even just to make an appointment, Im always happy when Jahaira picks up the phone at the front desk. Shes gone out of her way to make our experiences at Heart of Chelsea seamlessly supportive.

Stephen Friday _{on Google}

Nov 14th, 2023

The clinic is fabulous and the doctors are compassionate and caring. The vet tech was a dream and made all of my little boy's first visit to his new vet a painless, easy, and smooth process.
I want to add - based on the negative reviews that I'm reading below - that the tech and the doctor spent a LOT of time with the dog I recently brought in and, moreover, spend even more time with my very very anxious, special-needs older dog. They take so much care and concern for the time they spend with your pet that Dr Torchia blocks two appointments when my nervous dog comes in. He doesn't get paid extra for that - he just cares about giving her the best quality.
Across the staff, the above is consistent with the experience I see and get from this establishment. I'm an executive at a (human) healthcare provider in the city and am fastidiously attuned to the operations of clinics. I would hire any of the people I encountered in a second based on my interactions today and in all prior visits.