Bond Vet - Hell's Kitchen

Hi Victor, Thank you for sharing your concerns with us, we're genuinely sorry to hear about your experience. We apologize if there was any confusion or frustration regarding the direction of your pet's care. At our clinic, we strive to offer a range of services to address various pet health needs. In certain cases, if our in-house diagnostics reveal results that raise concerns, we may recommend referral to emergency facilities. These facilities provide specialized services and overnight care that we may not have the capacity for, ensuring your pet receives the best possible attention.Our intention is to provide comprehensive care, and we always aim to perform as much as we can in-house. However, the well-being of your pet is our top priority, and in cases where specialized care is necessary, referring to emergency facilities is done with the utmost concern for your pet's health.We understand the importance of transparent communication, and we apologize if this process was not adequately explained during your visit. We appreciate your feedback and will use it to improve our communication about the continuum of care we offer.Thank you for bringing this to our attention.Best regards,Bond Vet - Customer Experience Team

Hi Juliette, We appreciate you taking the time to share your feedback about your experience at our clinic.To ensure we address your concerns thoroughly, we will have our Clinic Manager contact you directly. Your feedback is valuable to us, and we are committed to learning from this experience to enhance our services. Please expect a direct communication from us shortly. Thank you for bringing this to our attention.Best regards,Bond Vet - Customer Experience Team