Midtown 5th Avenue

Everyone here from the front desk to the doctors was extremely knowledgeable, helpful, and kind. I mostly interacted with Stephanie at the front and shes awesome. My recovery process has been pretty easy and painless so far. Im very pleased with my results, thank you TLC!
Feb 1st, 2023

Stephanie was amazing!! So sweet and personable and so were the other female team members that I spoke with. Thanks again!!
Feb 1st, 2023

The doctors and staff at TLC are so professional and understanding. My vision is so important to me and TLC did the most to guide me through the process. Shout out to Stephanie who is so professional!!
Nov 26th, 2022

Great service. Procedure and process were both painless. The tech I mainly worked with, Stephanie, was especially helpful. Would highly recommend to my friends
Nov 25th, 2022

Had the lasik procedure in the NYC office in the summer of 2022. Was told by the pre surgery team that i would see 20/20 the day after the surgery and reassured me that i will not need glasses again for many years to come. I was told that i would have a video consultation with Dr Speaker the day before the surgery. The Dr never called amd the presurgery consultant neber happened. I got to actually see who dr speaker was 10 seconds before the procedure while on the table. On surgery day it was like a production line. Patients in n out all day without any real personal care from the main dr. Day after surgery i could not see well at all! I couldnt wear my glasses bc now my perscription was different due to the eye structure modification. I spoke to the office staff, they said its normal, keep using the eye drops every 2 hours. A week went by, could not see. 2 weeks went by, still couldnt see. The frustration was building and the headaches n dizziness was getting worse. I Couldnt get out of bed. I went to my personal eye dr who said she didnt think i was a candidate for lasik based on previous eye history and that they should not have recommended me to do the procedure and rushed me a new pair of eye glasses with a new perscription. TLC said i have to give it 6 months bc the eye continues to heal up to 6 months. All things never told to u on consultation day. Months later, I revisited the nyc office and had to demand to see Dr Speaker (they kept giving me a less experienced dr). Finally got to be examined by dr speaker who said this happens sometimes and that i will now need 2 additional procedures (one for each eye at seperate intervals). This was a bad experience for me. The procedure was a failure. I feel i didnt get the individual patient care , time and attention needed. If i did, mayb dr speaker wouldve done the procedure properly or at least tell me i wasnt a candidate. He is the talent in the office. I was told the procedure was not done correctly the first time. They got me to 1.8 but they shouldve gotten me under 1. Im very concerned about cutting the eyes multiple times. I still have a $3500 bill that i am paying off. I request either a full or partial reconsideration on the total amount still due (not a refund). I recieved an insulting email back from the patient care manager that they will take away $200/per eye which covers the warranty. Very insulting. This adds insult to injury. Literally. Ran rhis situation by a malpractice attorney who looked into the medical practice further and sees a pattern of this. Buyer beware To be continued..
Jan 17th, 2023