ZogSports

Hey Asher,Thank you so much for taking the time to share your feedback with us. Your input is incredibly valuable as we strive to cultivate a positive and supportive environment for all our players. We're truly sorry to hear about your experience and want to assure you that we're committed to continuously improving both the experiences of our players and the overall functioning of our organization.While we do our best to adhere to scheduled games, unforeseen circumstances can sometimes arise, leading to the need for rescheduling or slight adjustments in the schedule. In your case, the unexpected facility delay due to a double booking unfortunately disrupted the game schedule. We understand the frustration this can cause and endeavor to communicate any changes as promptly as possible once we become aware of them.We empathize with your frustration and appreciate your patience as we work through these challenges. In an effort to address your concerns, we offered a good faith credit, in addition to the credit provided to teams affected by the facility delay. However, it's important to note that resorting to name-calling is not acceptable behavior. While we understand your disappointment, it's essential to maintain respectful communication, even in difficult situations.We want to emphasize that we strive to address issues within the framework of our policies, which include our refund policy that was agreed upon during registration. While we sympathize with your desire for a refund, issuing refunds for situations beyond our control would set a precedent that could compromise the integrity of our policies and the sustainability of our organization.Once again, we apologize for any inconvenience you experienced and appreciate your understanding. We're committed to learning from this experience and implementing measures to prevent similar issues in the future. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly. Thank you for being a part of our community.Best regards,The ZogSports Team