The UPS Store - Closed

Doris the manager is truly outstanding goes above and beyond to hep her customers been coming here for 3 year now i live on 57th and i avoid that upsstore at all cost .they are disgusting and rude this young lady always so delightful and helpful. she be alone and handles the line by using both registers the only employee i ever see do that and that is amazing, she's someone ill keep coming to for all services i need thank you Doris And Staff
Jul 3rd, 2023

worst experience I had at this store where the manager is in the back I guess doing vape in the back while on the phone and I miss my regular girl Tiny. this place is very unprofessional the way how they let customers talk bad to a person of color and did nothing to help. lets not forget about one of the employees name Chelsey who is always on the phone.would not be returning to this establishment ever again.
Jun 26th, 2023

Just tried to do a return here. They wanted to charge me $40 for a box to return $30 worth of boxes to Amazon (a free return). Though for one box there were 3 items on the screen. The worst part was the girls attitude. She didn't empathize with me on the unexpected news. Though, I did try to empathize with her because it would suck to have tell people that everyday. She said she didn't mind and loved everything about her job. Though I said I wouldn't do the order or come back (to which she said she's good with that), I did wish her a good day (because who knows what her story was). Her attitude filled reply was "oh, I will." Instead of "you too." Wow. I am a fan of UPS but this store needs to get it together. Still empathizing- I am sure was expecting it the conversation to go a lot nastier and was just waiting for it to. Further, she did greet me promptly.
Jun 21st, 2023

love being there when Tiny is there. she is so nice and funny and she makes everything so easy to understand and i would come back just for her
May 31st, 2023

I got there at 7.53 PM today (a Thursday) they are supposed to be open till 8 PM. I knocked on the glass but then UPS worked glared at me and then ignored me, and I could see her mouthing expletives. Awful location, zero professionalism
Apr 24th, 2023