Real Photos NYC

Dear Kisha Bari,Thank you for taking the time to provide your feedback. We're truly sorry to hear that your experience with our photography services did not meet the high standards we strive for. At RealPhotosNYC, customer satisfaction is our top priority, and we're committed to making things right.We're pleased to inform you that we offer a Satisfaction Guarantee policy. Under this policy, we would be more than happy to retake the photographs at no additional cost to you, or provide a full refund if that is your preference. We understand the importance of capturing those perfect school memories and want to ensure that you are completely satisfied with the results.To proceed with this, please contact our customer service team at 212-781-9665 or send us an email at [email protected]. Kindly include the name of the child, school name, class, and grade in your communication. Our team will promptly assist you in organizing the retake session or processing your refund, as per your choice.We value your business and hope to resolve this issue to your satisfaction. Thank you for giving us the opportunity to make things right.Sincerely,Jo JulianCustomer Service TeamRealPhotosNYC

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